Certified Medical Assistant- Hepatology Clinic- Floater- Baton Rouge

Ochsner Health•Baton Rouge, LA

2d•Onsite

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Supports patients and providers throughout visits, helps maintain efficient patient flow, communicates with patients and families, documents pertinent medical information in company data systems, and maintains positive relationships with patients from diverse backgrounds and age groups. The role is a floater position in the Hepatology Clinic in Baton Rouge. The position requires a high school diploma, Medical Assistant Certification, and American Heart Association Basic Life Support certification. Experience working with confidential information and in a fast-paced environment with minimal supervision is required. Completion of a formal medical assistant training program is preferred. Duties routinely involve exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste. The role is classified as Medium Work, with occasional exertion of 20–50 pounds, frequent exertion of 10–25 pounds, and constant exertion of up to 10 pounds.

Requirements

High school diploma.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.
Ability to meet the physical demands of Medium Work, including exerting 20–50 pounds occasionally, 10–25 pounds frequently, and up to 10 pounds constantly.
Ability to work with routine exposure to blood, body fluid, and tissue, and occupational risk of exposure to communicable diseases and potentially hazardous medications or waste.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns immediately.
Perform other related duties as assigned.