Certified Medical Assistant-Urology Clinic- Baton Rouge

Ochsner Clinic Foundation•Baton Rouge, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Supports care delivery for patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues and the attending physician to support efficient patient flow. Uses company data systems to document pertinent medical information and communicates by phone to help ensure patient needs are met in a timely and accurate manner. The role supports patients and providers throughout visits, helps ensure both are prepared, answers patient questions before they leave, and prepares rooms for subsequent appointments. It also includes patient registration when needed, ongoing professional development to maintain clinical knowledge and credentials, and compliance with applicable policies, laws, accreditation standards, and regulatory requirements. Duties may change or be added. The position involves work in patient-care areas and routine exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste. The physical classification is Medium Work, with occasional exertion of 20–50 pounds, frequent exertion of 10–25 pounds, and constant exertion of up to 10 pounds.

Requirements

High school diploma, GED, or equivalent.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure patient questions are answered before the patient leaves and prepare the room for the next appointment.
Provide effective patient communication and service in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Perform other assigned duties effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, and requesting permissions.
Comply with applicable policies, standards, laws, accreditation standards, and regulatory requirements.
Immediately report known or suspected unethical or questionable conduct and patient, employee safety, privacy, or other compliance concerns.