Medical Assistant- Hepatology Clinic- Baton Rouge

Ochsner Health•Baton Rouge, LA

About The Position

The Medical Assistant provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The position supports patients and providers throughout clinic visits, assists with the delivery of healthcare services to patients of varied backgrounds and ages, and helps maintain positive relationships with patients and their families. The role functions both as an Access Navigator and as a Medical Assistant in the clinic. The Medical Assistant works with fellow employees to support efficient patient flow and provides support to patients and the attending physician. The role communicates with patients by phone to address needs timely and accurately, uses company data systems to document pertinent medical information, and completes appropriate documentation, including patient registration when necessary. The position is responsible for maintaining clinical knowledge, technical skills, training, and credentials through professional development, complying with applicable policies and standards, and performing other duties as assigned. The role requires work in a patient-care environment with routine exposure to blood, body fluids, and tissue, and occupational risk of exposure to communicable diseases. Depending on job duties, there may also be exposure to hazardous medications or waste. The physical demands are classified as Medium Work, involving exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.

Requirements

High school diploma, GED, or equivalent.
Experience handling and maintaining confidential information, including experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and by phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through personal professional development.
Handle other duties as assigned effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, tailoring explanations of services or procedures, requesting permissions, and adapting communication style.
Comply with all policies and standards.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.