Medical Assistant Scheduler- Hem/Onc Clinic- Baton Rouge

Ochsner Health•Baton Rouge, LA

About The Position

Schedules and supervises patient scheduling for surgery using Epic Optime and community hospital workflows. The role requires knowledge of surgeons’ scheduling blocks and appropriate scheduling based on surgeon, case length, and day of week, as well as awareness of time and staffing constraints. Responsibilities also include submitting accurate department payroll data, coordinating surgical billing by verifying supply and personnel charges, correcting overcharges and undercharges, and electronically transmitting daily surgery charges. The position accurately enters technical surgical terminology, interacts with staff physicians, surgery managers, clinic schedulers, and other personnel, and provides individualized direct patient care under the supervision of a licensed healthcare provider. The role supports providers throughout patient encounters, completes appropriate medical and legal documentation, assists with daily department operations, and trains and educates scheduling staff and other medical assistants. The position provides customer service to patients, maintains clinical knowledge and credentials, adapts communication and care to patient needs, and complies with applicable laws, accreditation standards, and regulatory requirements. Work involves routine exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste in a healthcare setting. The position is classified as Medium Work, involving exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.

Requirements

High school diploma or equivalent.
Completion of a formal medical assistant training program.
Five years of scheduling and clinical experience.
Basic Life Support (BLS) certification from the American Heart Association.
Ability to take vital signs.
Knowledge of medical terminology.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Strong interpersonal skills.
Analytical skills.
Ability to work independently, handle multiple tasks, prioritize workload, work efficiently under pressure, and maintain strict confidentiality.
Good organizational skills.
Ability to work a flexible schedule, including nights, evenings, weekends, holidays, and extended shifts.

Nice To Haves

Experience with surgery scheduling in an ambulatory care setting.

Responsibilities

Schedule patients using Epic Optime and community hospital workflows.
Supervise scheduling of surgery patients and schedule cases based on surgeon, case length, day of week, scheduling blocks, and time and staffing constraints.
Submit accurate and complete departmental payroll data in a timely manner.
Coordinate surgical billing by verifying supply and personnel charges, correcting overcharges and undercharges, and electronically transmitting daily surgery charges.
Accurately enter technical surgical terminology and interact with staff physicians, surgery managers, clinic schedulers, and other personnel.
Provide individualized direct patient care under the supervision of a licensed healthcare provider.
Support providers throughout patient encounters and complete appropriate medical and legal documentation.
Assist with daily department operations.
Train and educate scheduling staff and other medical assistants.
Return and document telephone calls with patients and provide excellent customer service.
Adapt constructively to change and tailor behavior and communication to the patient population, including respecting privacy and requesting permissions.
Participate in professional development and maintain required clinical knowledge, technical skills, training, and credentials.
Remain knowledgeable about and comply with applicable laws, accreditation standards, and regulatory requirements.
Perform other related duties as required.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.