Volunteer Manager Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent experience.
• Four to seven years of equivalent learning and development, content creation, program development, or volunteer management experience.
• Strong project and program management skills, with experience developing, creating, and implementing professional programs.
• Experience designing, implementing, and managing volunteer engagement programs aligned with organizational goals.
• Expertise creating and delivering volunteer training, including onboarding, leadership development, and role-specific learning paths.
• Ability to work effectively with diverse stakeholders, including volunteer boards, committees, and senior leadership.
• Experience developing and executing training and communication strategies that enhance volunteer engagement and satisfaction.
• Ability to analyze engagement metrics and feedback to identify trends, gaps, and opportunities for improvement.
• Experience in program management, product or user-experience design and management, process improvement, or a related area.
• Familiarity with learning management systems and platforms, e-learning authoring tools, volunteer management systems, collaboration tools, creative development tools, and content management systems.
• Hands-on experience planning and facilitating volunteer workshops, orientations, and engagement events.
• Demonstrated success using AI and automation tools to improve workflow efficiency and learning development.
• Ability to adapt programs and processes to changing organizational priorities and volunteer needs.
• Experience developing timelines, managing deliverables, and coordinating review cycles.
• Strategic thinking and familiarity with strategic planning processes, tools, and frameworks.
• Ability to manage multiple assignments with changing priorities, meet deadlines, and work cross-functionally in a fast-moving environment, both independently and as part of a diverse team.
• Excellent verbal, written, and organizational skills; attention to detail; fluency in business English; and ability to communicate effectively by phone, in person, and in public presentations.
• Positive, proactive work attitude and a technology-oriented approach to solving business challenges.
• Strong command of Microsoft Office Suite and Google Suite applications.
• Knowledge of e-business or association-management packages, email, web content management systems, project-management software, virtual collaboration tools, and online learning tools.
• Individuals currently serving on an IEEE board or committee are not eligible to apply.
• The position is not budgeted for employer-sponsored immigration support, including for individuals in F (CPT or OPT), J, H, L, or O status.

Nice To Haves

• ATD Certified Professional in Learning & Performance (CPLP) body-of-knowledge mastery is strongly desired.
• Knowledge of professional associations.
• Experience working with volunteer boards and committees is strongly preferred.
• Creative thinking and fresh ideas for volunteer engagement and learning.

Responsibilities

• Lead the end-to-end design, development, and deployment of interactive, scalable learning programs and multimedia toolkits for volunteer onboarding, role-based training, and leadership development.
• Apply instructional design frameworks to translate IEEE policies, governance structures, and workflows into engaging learning modules.
• Develop interactive e-learning courses, microlearning modules, scenario-based exercises, video guides, and downloadable job aids.
• Conduct learning needs assessments and gap analyses across Technical Activities volunteer roles.
• Create volunteer toolkits, quick-reference guides, e-learning assets, and leadership manuals.
• Manage the architecture and ongoing maintenance of a centralized Volunteer Training & Resource Catalog.
• Use authoring tools and generative AI applications to prototype, build, and refresh training assets.
• Monitor Learning & Development trends and technology to recommend ways to modernize volunteer resources.
• Develop and maintain a Learning & Development design system, including templates, visual style guides, presentation decks, e-learning layouts, and document formats.
• Review and improve resource-development procedures and formatting guidelines to enhance visual quality, brand consistency, and user experience.
• Ensure learning assets follow IEEE brand guidelines, accessibility standards, and cultural-awareness principles.
• Conduct quality assurance audits of new and existing training resources.
• Coach staff and volunteer subject matter experts on presentation structure, slide design, template use, and interactive delivery methods.
• Co-facilitate or deliver virtual webinars, workshops, and in-person training events.
• Work with the team to update, organize, and publish training resources on the Technical Activities Operations volunteer website and related repositories.
• Partner with the team to integrate training messages into volunteer communication channels.
• Help establish and maintain evaluation frameworks, knowledge checks, and feedback loops to measure learner engagement, satisfaction, and program effectiveness.
• Analyze usage metrics, web traffic, and stakeholder feedback to identify opportunities for resource optimization and program improvement.
• Perform other strategic duties and lead cross-departmental projects as assigned.
• Contribute to innovation and improvement within IEEE and the department, collaborating with staff and volunteers to achieve shared objectives.