Volunteer Manager

MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO•San Francisco, CA

4d•$75,000 - $80,000•Onsite

About The Position

The Volunteer Manager is responsible for developing, coordinating, and overseeing MHASF’s volunteer and practicum programs. This position supervises and supports a combination of remote and in-person volunteers, including practicum students, Warm Line volunteers, and volunteers supporting in-person peer services.

Requirements

3+ years of experience managing or coordinating volunteers, interns, programs, or teams, including recruitment, onboarding, scheduling, training, and ongoing support
2+ years of supervisory or management experience
Bachelor’s degree in social work, psychology, public health, human services, nonprofit management, or a related field, or equivalent combination of education and relevant experience
Experience developing or managing volunteer programs, preferably in a nonprofit, community-based, or human services setting
Deep familiarity with mental health peer support, peer recovery, and peer-led approaches, including self-determination, lived experience, and person-centered support
Experience working in mental health, behavioral health, peer support, social services, or a related field
Strong organizational, communication, and relationship-building skills with the ability to manage multiple priorities and support a diverse group of volunteers and practicum students
Experience providing coaching, feedback, and support to volunteers, interns, or staff
Ability to work Saturday through Wednesday, 9:00 am to 5:00 pm and work on site at 870 Market Street, Suite 658, San Francisco
Commitment to MHASF’s peer-led, voluntary, self-directed, and non-clinical approach to mental health support

Responsibilities

Recruit, onboard, train, schedule, and support volunteers and practicum students.
Provide ongoing supervision, coaching, and performance support to approximately five practicum students and five general volunteers, with the program expected to grow over time.
Coordinate remote practicum placements and ensure students meet program and university requirements.
Develop and maintain meaningful volunteer opportunities across Warm Line, peer services, and administrative functions.
Coordinate in-person volunteer shifts at the MHASF office, including use of designated volunteer workstations and Warm Line equipment.
Manage the MHASF front desk during designated shifts, providing administrative support, and serving as a point of contact for visitors, staff, and volunteers.
Provide weekend operational coordination and support for volunteer-supported Warm Line activities.
Serve as an on-site point of contact for weekend Warm Line operations and escalate staff, safety, technology, or service issues to the appropriate supervisor.
Maintain volunteer records, schedules, hours, training requirements, and other program documentation.
Build an engaging, sustainable volunteer program that expands MHASF’s capacity to provide peer support and related services.