Volunteer Engagement and Development Manager (E6191)

IEEE•Piscataway, NJ

1d•Onsite

About The Position

The Volunteer Engagement & Development Manager is responsible for designing, developing, and delivering high impact, interactive learning experiences that support IEEE Technical Activities (TA) volunteers across the full volunteer lifecycle. Serving as the primary instructional program lead and learning designer on the team, the incumbent translates complex governance, operational, financial, and leadership concepts into engaging, user-centered learning pathways, onboarding materials, toolkits, guides, and multimedia learning assets. The Manager collaborates cross-functionally with team members, staff and volunteer subject matter experts (SMEs), and volunteer leaders across the Technical Activities Board (TAB) and its committees, Societies and Technical Councils (S/C), and other TA aligned communities to create comprehensive volunteer and staff education and training programs for use by these audiences. A central accountability of this role is establishing, enforcing, and continuously improving standardized formats, instructional templates, visual assets, and style guidelines. This ensures a seamless, modern, and recognizable "look and feel" across all TA volunteer training products, web resources, and presentations. Operating with significant autonomy, the incumbent leverages modern instructional design methodologies and principles, digital learning tools, AI technologies, and Learning & Development best practices to maximize volunteer effectiveness, engagement, and operational consistency through engaging, accessible, and globally relevant content. As part of the Volunteer Engagement & Development team, the Manager works collaboratively with colleagues responsible for live virtual and in-person training delivery, volunteer communications and web content, and cross-organizational collaboration, and may contribute to these areas. Together, the team is responsible for all volunteer training and resources for Technical Activities. This role reports to the Senior Manager, Technical Activities Volunteer Engagement & Development and functions as an individual contributor and team member. This position will have no direct reports.

Requirements

Bachelor's degree or equivalent experience
4-7 years equivalent learning and development, content creation, program development or volunteer management experience.
Individual must possess strong project and program management skills as well as experience developing, creating, and implementing professional programs.
Proven experience designing, implementing, and managing volunteer engagement programs that align with organizational goals.
Expertise in creating and delivering training programs for volunteers, including onboarding, leadership development, and role-specific learning paths.
Demonstrated ability to work effectively with diverse stakeholders, including volunteer boards, committees, and senior leadership.
Experience developing and executing training and communication strategies that enhance volunteer engagement and satisfaction.
Skilled in analyzing engagement metrics and feedback to identify trends, gaps, and opportunities for improvement.
Experience in program management, product/user experience design and management, process improvement, or other relevant experience.
Strong experience and familiarity with learning management systems and platforms, e-learning authoring tools, volunteer management systems, collaboration tools, creative development tools, and content management systems.
Hands-on experience planning and facilitating workshops, orientations, and engagement events for volunteers.
Demonstrated success using AI and automation tools to optimize workflow efficiency and learning development.
Ability to adapt programs and processes in response to evolving organizational priorities and volunteer needs.
Experience developing timelines, managing deliverables, and coordinating review cycles.
Must be a strategic thinker with effective strategic planning processes, tools, and frameworks.
Creative thinker with fresh ideas for volunteer engagement and learning.
Knowledge of professional associations a plus.
Experience working with volunteer Boards and Committees strongly preferred.
Ability to excel in a fast-moving work environment among a diverse team, as well as, independently.
Demonstrated success in handling multiple assignments simultaneously with changing priorities, meeting deadlines and working cross-functionally to successfully guide them to a positive conclusion.
Excellent verbal, written, organizational skills and strict attention to detail, be fluent in business English and capable of speaking effectively on the telephone, person-to-person, and in public presentation/speaking situations.
Positive, proactive work attitude.
Must be a technologically savvy knowledge worker who seeks out technology solutions to business challenges.
Strong command of various Microsoft Office Suite and Google Suite software applications.
Knowledge of e-business/association management packages, email, web content management systems, Project Management software, virtual collaboration, and online learning tools, among others.

Nice To Haves

Mastery of the bodies of knowledge associated with: Association for Talent Development (ATD) Certified Professional in Learning & Performance (CPLP) is strongly desired.

Responsibilities

Lead the end-to-end design, development, and deployment of interactive, scalable learning programs and multi-media toolkits supporting the volunteer lifecycle (onboarding, role-based training, and leadership development).
Apply established instructional design frameworks to convert complex IEEE policies, governance structures, and workflows into digestible, engaging learning modules.
Move training assets beyond traditional slide decks by building interactive e-learning courses, microlearning modules, scenario-based exercises, video guides, and downloadable job aids.
Conduct systematic learning needs assessments and gap analyses across TA volunteer roles to prioritize program development.
Serve as the lead content developer for volunteer toolkits, quick-reference guides, e-learning assets, and leadership manuals.
Manage the architecture and continuous management of a centralized Volunteer Training & Resource Catalog.
Leverage modern authoring tools and generative AI applications to prototype, build, and refresh interactive training assets.
Monitor Learning & Development trends, technological advancements, and educational software innovations to recommend creative solutions for modernizing IEEE volunteer resources.
Develop, implement, and maintain a comprehensive Learning & Development design system—including standardized templates, visual style guides, presentation decks, e-learning layouts, and document formats—to ensure a unified look, feel, and voice across all team assets.
Continuously review and improve standard operating procedures (SOPs) and formatting guidelines for resource development to elevate visual quality, brand consistency, and user experience.
Ensure all learning assets adhere to IEEE brand guidelines, global accessibility standards, and global cultural awareness principles.
Conduct quality assurance audits across existing and new training resources to maintain visual, structural, and content consistency.
Coach and guide staff and volunteer Subject Matter Experts (SMEs) on presentation structure, visual slide design, template usage, and interactive delivery methods.
Co-facilitate or deliver live virtual webinars, workshops, and in-person training events alongside team members.
Work with team to update, organize, and publish training products and resources on the Technical Activities Operations (TA Ops) volunteer website and related digital repositories.
Partner with team to integrate training messaging into volunteer communication channels.
Work with team to establish and maintain evaluation frameworks, knowledge checks, and feedback loops to measure learner engagement, satisfaction, and program effectiveness.
Partner with team to analyze usage metrics, web traffic, and stakeholder feedback to identify opportunities for resource optimization and continuous program enhancement.
Perform other strategic duties and lead cross-departmental projects as assigned.
As a member of the Technical Activities staff, contribute to innovation and improvement within IEEE and the department.
Work collaboratively and cooperatively with IEEE staff and volunteers to achieve shared objectives.