Volunteer Engagement and Connectivity Manager

Partners Worldwide • Grand Rapids, MI

6d • Remote

About The Position

Partners Worldwide (PW) is a global network of businesspeople working together to end poverty through entrepreneurship and job creation. The Volunteer Engagement and Connectivity Manager will lead global efforts to recruit, onboard, and connect volunteer businesspeople to local community institutions in the PW network. This role requires experience in relationship and project management, strong interpersonal skills, excellent customer service, and the ability to collaborate on strategy development while managing internal processes, administration, and implementation.

Requirements

• A customer focus that prioritizes volunteers' needs and experience, and a passion for building community among them.
• 5+ years of relationship management with individuals (donors, volunteers, etc.), diverse teams, and strategic external partners.
• A track record of growing a pipeline: identifying segments, expanding networks through referrals and introductions, and building strategic alliances.
• Experience designing engagement experiences that help participants feel part of the mission and recognize contributions.
• Strategic thinking: ability to set long-term goals aligned with PW's mission and ensure short-term efforts serve them.
• 5+ years of project management with strong planning and organizational skills.
• Confidence using CRM and data (e.g., Salesforce, surveys, volunteer-hour tracking) accurately and strategically.
• Cross-cultural sensitivity: experience working in cross-cultural contexts or with culturally diverse teams is highly preferred.

Nice To Haves

• An ability to be flexible, curious, and inclusive when engaging volunteers and partners from diverse backgrounds.

Responsibilities

• Steward and expand volunteer engagement by facilitating collaboration between global partnership and advancement teams to shape volunteer recruitment, engagement, and impact strategy.
• Ensure excellent volunteer onboarding by leading onboarding calls, managing online orientation courses, and ensuring timely follow-up.
• Train and equip advancement and regional partnership staff in volunteer onboarding processes.
• Connect volunteers to meaningful partnerships by building relationships and effective systems to match partner needs with volunteer expertise.
• Grow and diversify the volunteer network by developing strategies for existing and new volunteer groups, and collaborating with marketing and communications to promote opportunities.
• Support network-wide strategic alliances with universities, companies, and other partners.
• Oversee and improve volunteer operations systems, including Salesforce records, surveys, and volunteer-hour tracking, using data to guide future actions.
• Deepen volunteer engagement by designing communications, learning opportunities, and initiatives to enhance volunteer effectiveness, connection, and involvement.

Benefits

• A comprehensive compensation and benefits package (insurance, retirement and more)
• Flexible paid time off (vacation, sick, holiday)
• A culture that prioritizes healthy work-life balance.
• Annual allowance for professional development/continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed