Volunteer and Community Engagement Manager

St. Vincent de Paul Georgia•Atlanta, GA

4d•Onsite

About The Position

The Volunteer and Community Engagement Manager plays an integral role during a time of exponential growth at St. Vincent de Paul Georgia. As a front-facing ambassador of SVdP, the Manager is an effective communicator and organizer, recruiting and assigning individual volunteers and corporate groups seeking engagement with our mission. St. Vincent de Paul relies on about 30 volunteers each day, recruited through online systems and partnership with Hands-On Atlanta. Additionally, community and corporate groups engage in special projects to support food, thrift, housing and wellness initiatives. The Manager procures volunteers to facilitate daily operation of the Client Choice Food Market, Rosalie’s Day Center, Family Support Center and Community Pharmacy. Additionally, the Manager designs custom projects to match the desires of volunteers with the needs of our mission. This is an on-site role, based in SVdP’s Chamblee Support Center.

Requirements

Demonstrated ability to recruit and manage volunteers from the community and corporations
Excellent written and oral communication skills
Proficiency in MS Office Suite
Excellent organizational skills and attention to detail.
Self-motivated and shows initiative
Flexibility to work a variable schedule and willingness to travel as requested; some weekend or after regular business work may be required
Thorough understanding of office equipment, recordkeeping systems, management information systems, and related protocols used in the organization.
Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
Strong leadership and supervisory skills.
Excellent time management skills with proven ability to meet deadlines.
At a minimum, a bachelor’s degree from an accredited college or university, or equivalent work experience
Minimum 4 years nonprofit or related administrative experience
Strong written and editing skills with exceptional attention to detail.
Ability to read, analyze, and interpret a variety of documents.
Ability to respond to common inquiries from volunteers, staff, community leaders/members, Board of Directors, regulatory agencies, community partners, conferences, and vendors.
Ability to calculate figures and amounts such as to develop and analyze budgets; knowledge of excel equations/formulas a plus, perform accounts receivable.

Responsibilities

Work collaboratively with each department lead to define daily volunteer needs and roles
Organize and maintain a system for volunteer recruitment and training
Develop effective written and verbal communications to ensure volunteers have received mission-focused messaging and a clear, high-level understanding of the SVdP mission to serve neighbors in need with dignity and respect
Direct volunteers to their posts with clear instructions for what to do next
Draft and deliver volunteer hours verification documents as needed and requested
Respond to questions, requests and special needs of all volunteers, serving as the main point of contact for all volunteers
Serve as the point person for Hands On Atlanta, AARP, Reemployability and any other volunteer resource or procurement tool.
Secure MOUs, written agreements in accordance with SVdP needs and approved processes
Work with department leads in Family Support Center, Rosalie’s Day Center, Community Pharmacy, and Client Choice Food Market to understand departmental needs and processes.
Define a shared plan and protocol for handing off volunteers to department point-persons for program-specific training.
Create systems and protocols to streamline processes, eliminate confusion and optimize efficiencies
Define roles and processes for Vincentian (Chapter-based) members to participate in on-site Council-based programs
Keep accurate records of volunteer requests, placements and hours served
Work with Data Analytics department to assess the effectiveness of our current volunteer recruitment tools and options to improve recruiting and retention
Work with Leadership, Development and Programs teams to craft volunteer opportunities that serve to educate and engage in the mission and advocate for our neighbors in need.
Collaborate with the SVdP Development team in crafting projects for corporate groups, ensuring our clear understanding of the corporation’s goals for volunteering and engagement
Develop collaborative processes to ensure the corporation is engaged in SVdP follow-up communications and is offered opportunities to participate in future activities and fundraising events.
Define assignments based on departmental team needs; arrange for training within each department
Manage reporting and timecard needs with each organization and worker
Make requests for additional or replacement workers as defined by departmental needs
Establish strategies for retaining volunteers and enhancing the volunteer experience for long-term volunteers.
Maintain accurate databases and sites of individuals (Hands on Atlanta, Volgistics, Mobile Serve, National Database, CMS.)