Volunteer and Community Engagement Manager - Onsite (US Citizens)

Swingtech•New London, CT

2d•Onsite

About The Position

The Volunteer and Community Engagement Manager develops and operates a comprehensive volunteer and docent program for a federal museum. The role recruits, coordinates, trains, schedules, and retains volunteers who support visitor engagement, educational programming, museum operations, and approved administrative activities. It combines community outreach, program coordination, training, database management, and interpersonal communication. The position is onsite in New London, Connecticut. The employee must be able to successfully complete a Tier 1/NACI suitability investigation and obtain required facility and system access. Occasional weekends, holidays, or special events may be required as program needs dictate.

Requirements

Bachelor’s degree in Human Resources, Social Sciences, Communications, Museum Studies, or a related field.
Two to four years of experience in volunteer management, community outreach, program coordination, or a closely related area.
Experience recruiting, onboarding, training, scheduling, or retaining volunteers.
Proficiency with volunteer-management, scheduling, database, or records-tracking systems.
Strong public-speaking, presentation, written-communication, and interpersonal skills.
Ability to coordinate individuals from varied backgrounds, age groups, and experience levels.
Working knowledge of the distinctions between volunteer and employee labor.
Ability to work occasional weekends, holidays, or special events as program requirements dictate.
Ability to successfully complete a Tier 1/NACI suitability investigation and obtain required facility and system access.

Nice To Haves

Volunteer-program experience in a museum, cultural institution, nonprofit, educational organization, or public attraction.
Certified in Volunteer Administration credential.
Experience developing volunteer training modules or docent programs.
Experience resolving conflicts and addressing volunteer performance concerns.
Knowledge of Coast Guard history, maritime heritage, or military-service organizations.
Experience designing volunteer-recognition and retention programs.

Responsibilities

Recruit volunteers for Government-approved roles, including gallery docents, museum ambassadors, educational assistants, and administrative support.
Interview prospective volunteers and coordinate collection and submission of required screening and access information.
Develop and deliver orientations covering museum history, mission, visitor service, public interaction, and emergency procedures.
Match volunteer skills, experience, and interests with appropriate museum assignments.
Manage volunteer shift calendars and support adequate coverage during daily operations, peak visitation, educational programs, and special events.
Maintain accurate records of volunteer assignments, schedules, service hours, qualifications, and contributions.
Coordinate with the Education Program Manager and Visitor and Event Coordinator to support museum programs.
Develop volunteer communications, newsletters, web updates, schedules, and program notifications.
Address volunteer concerns and performance issues professionally and diplomatically.
Create recognition activities, appreciation events, and nonmonetary retention initiatives.
Monitor volunteer-program effectiveness and recommend operational improvements.
Maintain the legal and operational distinction between volunteers and paid employees.

Benefits

15 PTO days
11 paid holidays
Medical insurance with three options, including an HSA with a $600 employer contribution
Dental insurance with no age limit for orthodonture
Vision insurance through EyeMed, with in- and out-of-network coverage
Short-term and long-term disability coverage with 100% premium support
Life insurance and AD&D with 100% premium support
Supplemental life insurance
Critical care and accident insurance availability
Pet insurance through Nationwide
Employee Assistance Program
401(k) enrollment from day one, with 4% deferral by company
$1,500 annual training budget
$1,500 referral bonus
Eligibility for annual merit and discretionary bonus
Flexible work arrangements