Systems and Network Support Specialist - Onsite (US Citizens)

Swingtech•New London, CT

2d•Onsite

About The Position

The Systems and Network Support Specialist provides onsite IT support for a federal museum’s information technology, gallery and theater systems, public-facing connectivity, media infrastructure, and interactive exhibits. The role supports two IT Specialist openings and calls for hands-on technical experience in an operational environment where system availability directly affects visitor experience. The specialist maintains and troubleshoots high-availability systems, supports museum events, and coordinates with audiovisual and exhibit-maintenance personnel. The position is onsite in New London, Connecticut, and requires the ability to complete a Tier 1/NACI suitability investigation and obtain required facility and system access. Support may be required during weekends, holidays, or special events.

Requirements

Three to six years of systems administration, network support, desktop support, or related technical-support experience.
Demonstrated experience supporting Windows and macOS environments.
Hands-on knowledge of VLANs, VPNs, Wi-Fi networks, firewalls, access controls, encryption, and general cybersecurity practices.
Experience troubleshooting workstations, network equipment, servers, projectors, interactive displays, or comparable technical systems.
Knowledge of cloud storage, hosted applications, SaaS platforms, backup, restoration, and disaster-recovery practices.
Ability to communicate technical information clearly to nontechnical employees, volunteers, and operational stakeholders.
Ability to work onsite and provide support during weekends, holidays, or special events when required.
Ability to successfully complete a Tier 1/NACI suitability investigation and obtain required facility and system access.
U.S. citizenship, as specified in the job title.

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred; relevant professional experience and technical certifications may be considered in place of the preferred degree.
Industry certifications such as CompTIA A+, Network+, or Security+.
Cloud or platform certifications involving Microsoft Azure, Amazon Web Services, or Google Workspace.
IT experience in a museum, gallery, library, theater, public attraction, or other high-availability environment.
Experience supporting digital asset management or collection-management databases.
Familiarity with AV integration, multiscreen video walls, interactive touch tables, media servers, or digital kiosks.
Experience supporting live-streaming, event technology, projection, and lighting-control systems.
Knowledge of federal cybersecurity, CAC-enabled access, or Government virtual-desktop environments.

Responsibilities

Monitor and support museum information technology, gallery, theater, and public-facing systems.
Troubleshoot Windows and macOS workstations, servers, network devices, media systems, peripherals, and interactive technology.
Support internal and guest connectivity, including VLANs, VPNs, Wi-Fi networks, and approved remote-access environments.
Perform authorized system backup, restoration, software updates, patching, and data-protection activities.
Process and track authorized account, permission, onboarding, and offboarding requests through Government-approved procedures.
Diagnose hardware, software, connectivity, routing, and system-performance issues.
Support interactive displays, touchscreens, sensors, gallery projectors, media servers, and theater systems.
Work with AV and Exhibit Maintenance personnel to resolve problems affecting digital exhibits.
Provide technical support for presentations, streaming, lighting-control systems, and approved museum events.
Help maintain reliable visitor Wi-Fi while preserving separation from protected internal systems.
Document technical incidents, corrective actions, recurring problems, and system status.
Follow federal cybersecurity, access-control, equipment-use, and network-connection requirements.
Respond to incidents according to required severity, response, and resolution standards.

Benefits

15 PTO days
11 paid holidays
Medical insurance with three options, including an HSA with a $600 employer contribution
Dental insurance with no age limit for orthodonture
Vision insurance through EyeMed with in- and out-of-network coverage
Short-term and long-term disability coverage with 100% premium support
Life insurance and AD&D with 100% premium support
Supplemental life insurance
Critical care and accident insurance availability
Pet insurance through Nationwide
Employee Assistance Program
401(k) enrollment from day one, with 4% company deferral
$1,500 annual training budget
$1,500 referral bonus
Eligibility for annual merit and discretionary bonus
Flexible work arrangements