Network and Systems Specialist

First Credit Services•Columbus, GA

4d•Onsite

About The Position

The Network and Systems Specialist supports the organization’s network infrastructure, systems, hardware, software, and end-user technology. This is a hands-on onsite IT role providing technical support, troubleshooting, network administration, system maintenance, and coordination with corporate and remote IT teams. The role focuses on system reliability, security, documentation, and customer service. The specialist provides Tier 1, Tier 2, and escalation-level support; maintains and troubleshoots wired and wireless network infrastructure; supports Windows-based systems and user access; assists with security and compliance activities; and coordinates with vendors and IT teams on incidents, implementations, upgrades, and other technology projects. Success is demonstrated through reliable network and system performance, timely issue resolution, effective employee support, accurate documentation, strong security practices, and collaboration with internal and external IT resources.

Requirements

Associate degree in Information Technology, Computer Science, Networking, or a related field; equivalent professional experience may be considered.
The posting lists 3–5 years of experience in IT support, network administration, systems administration, or a related technical role, and separately lists 2 years of related experience as required.
Demonstrated experience troubleshooting network connectivity and computer hardware and software issues.
Working knowledge of TCP/IP, DNS, DHCP, VPN, LAN/WAN, Wi-Fi, and network troubleshooting.
Experience supporting Windows-based environments; working knowledge of Windows and Windows Server.
Ability to troubleshoot technical problems independently and escalate appropriately.
Strong written and verbal communication skills and strong interpersonal skills.
Strong organizational, documentation, prioritization, and problem-solving skills.
Ability to work effectively with employees at all levels of the organization.
Technical and analytical proficiency and working knowledge of information systems.
Ability to solve practical problems involving a variety of concrete variables where standardization is limited, and to interpret written, oral, diagram, or schedule instructions.
Ability to sit, stand, walk, and move throughout the facility as required.
Ability to lift and move IT equipment weighing up to approximately 50 pounds.
Ability to work outside normal business hours occasionally for scheduled maintenance, upgrades, outages, or emergency IT issues.

Responsibilities

Monitor, maintain, and troubleshoot LAN/WAN infrastructure, including switches, routers, access points, firewalls, and related equipment.
Troubleshoot network connectivity, performance, DNS, DHCP, VPN, and access issues.
Assist with network configuration, upgrades, installations, and maintenance; monitor performance and identify potential issues.
Maintain network diagrams, equipment inventories, configurations, and technical documentation.
Support wired and wireless connectivity throughout the facility and assist with server-room infrastructure, equipment, cabling, and environmental requirements.
Provide Tier 1, Tier 2, and escalation-level technical support to employees and onsite operations.
Diagnose and resolve hardware, software, operating system, workstation, printer, telephony, and peripheral issues.
Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, and other IT equipment.
Support user account access, permissions, password issues, and system access requests.
Assist with system deployments, software installations, upgrades, patches, and technology refreshes.
Troubleshoot cloud-based applications and connectivity issues with vendors and remote IT teams.
Support conference room, meeting, and presentation technology as needed.
Follow IT security policies, procedures, and access controls; assist with endpoint security, antivirus/EDR, patch management, and vulnerability remediation.
Monitor and escalate suspected security incidents or unauthorized access; assist with user access reviews and provisioning or deprovisioning technology resources.
Maintain the confidentiality and security of company systems, information, and credentials.
Collaborate with corporate and international IT teams to resolve escalated technical issues.
Coordinate with vendors and service providers for hardware, software, telecommunications, networking, and other technology services.
Participate in technology implementations, infrastructure upgrades, system migrations, and other IT projects.
Assist with backup, disaster recovery, business continuity, and system recovery activities.
Maintain IT asset inventories and assist with equipment lifecycle management.
Provide onsite support during system changes, client implementations, audits, and other business-critical activities.
Respond to IT incidents and service requests in accordance with established service-level expectations.
Document troubleshooting steps, resolutions, configurations, and recurring issues.
Re-prioritize projects as needed and work cooperatively with staff at all organizational levels.