Visitor and Event Coordinator - Onsite (US Citizens)
About The Position
The Visitor and Event Coordinator manages front-of-house operations, visitor-experience activities, institutional scheduling, and approved museum events at an onsite location in New London, Connecticut. The role coordinates recurring museum programs, community activities, military functions, and evening or weekend events while supporting safe visitor flow and protecting the gallery environment. The ideal candidate brings event-planning expertise along with hospitality, customer-service, and public-attraction experience. The position coordinates approved public programs, museum activities, community events, and military-related functions; develops event plans and schedules; and manages event setup, operations, transitions, and teardown. It serves as the primary onsite operational contact during assigned evening and weekend events, maintains the institutional calendar, supports visitor services, and works with internal personnel and approved vendors. The coordinator also tracks authorized event costs and maintains event and visitor-services procedures. The role requires a bachelor’s degree in a relevant field, two to four years of related experience, and the ability to successfully complete a Tier 1/NACI suitability investigation and obtain required facility and system access. Evening, weekend, holiday, and special-event availability is required.
Requirements
- Bachelor’s degree in Hospitality Management, Public Relations, Marketing, Event Management, or a related field.
- Two to four years of experience in event planning, hospitality, visitor services, front-of-house operations, or a related environment.
- Experience coordinating events involving multiple participants, vendors, schedules, and operational stakeholders.
- Proficiency with Microsoft Office, event-registration platforms, scheduling systems, and related administrative tools.
- Knowledge of crowd management, visitor flow, accessibility, fire-code considerations, occupancy limitations, and general event safety.
- Strong customer-service, communication, organization, and problem-solving skills.
- Availability to support evening, weekend, holiday, and special-event schedules.
- Ability to successfully complete a Tier 1/NACI suitability investigation and obtain required facility and system access.
Nice To Haves
- Experience supporting events or visitor operations in a museum, cultural institution, public attraction, military organization, or Government facility.
- Experience coordinating functions involving senior Government officials, military leaders, community representatives, or invited dignitaries.
- Experience managing event vendors, including caterers, equipment-rental providers, AV teams, or similar service providers.
- Experience developing visitor surveys and using feedback to improve operations.
- Familiarity with ADA-conscious visitor flow and accessible event planning.
- Knowledge of Coast Guard history, maritime heritage, or military-event protocols.
Responsibilities
- Coordinate approved public programs, museum activities, community events, and military-related functions.
- Develop run-of-show documents, event timelines, floor plans, staffing plans, setup requirements, and logistical schedules.
- Coordinate event setup, equipment placement, transitions, and teardown.
- Serve as the primary onsite operational contact during assigned evening and weekend events.
- Enforce building rules, safety requirements, occupancy restrictions, and gallery protections.
- Coordinate visitor flow, crowd management, accessibility, and front-of-house logistics.
- Maintain the master institutional calendar and deconflict daily museum operations with special events.
- Collect and analyze visitor feedback and recommend improvements to the visitor experience.
- Coordinate with visitor-service, education, volunteer, IT, AV, and exhibit-maintenance personnel.
- Train or support frontline staff in Government-approved museum information and visitor-service practices.
- Track authorized event costs, vendor invoices, and supporting cost-allocation documentation.
- Coordinate approved third-party vendors while recognizing that contractor personnel may not obligate Government funds or approve Government payments.
- Develop and maintain appropriate event and visitor-services procedures.
- Ensure food, beverages, equipment, and event activities remain within approved spaces and museum protocols.
Benefits
- 15 PTO days
- 11 paid holidays
- Medical insurance with three options, including an HSA with a $600 employer contribution
- Dental insurance with no age limit for orthodonture
- Vision insurance through EyeMed with in- and out-of-network coverage
- Short-term and long-term disability coverage with 100% premium support
- Life insurance and AD&D with 100% premium support
- Supplemental life insurance
- Critical care and accident insurance availability
- Pet insurance through Nationwide
- Employee Assistance Program
- 401(k) with enrollment from day one and 4% company deferral
- $1,500 annual training budget
- $1,500 referral bonus
- Eligibility for annual merit and discretionary bonus
- Flexible work arrangements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
