Visitor Event Coordinator

GEM Technologies, Inc.•New London, CT

4d•Onsite

About The Position

GEM Technologies, Inc. is seeking a full-time Visitor Event Coordinator to support federal initiatives. The position is based in New London, Connecticut. The coordinator serves as the institution’s primary visitor-facing representative, managing visitor experience metrics and front-of-house logistics while executing recurring museum, community, and other authorized events. The role includes coordinating public programs, visitor flow, vendors, event logistics, schedules, safety requirements, budgets, and visitor feedback.

Requirements

Bachelor’s degree in Hospitality Management, Public Relations, or Marketing.
Two to four years of experience in event planning, hospitality, or front-of-house museum operations.
Proficiency in Microsoft Office, event registration systems, and scheduling software.
Excellent customer service and problem-solving skills during high-stakes or fast-paced public events.
Experience coordinating complex, multi-stakeholder functions, including senior military and political protocols.
Attention to event layouts, setups, and aesthetic alignment with adjacent gallery environments.

Responsibilities

Manage visitor flow, crowd control, and ADA compliance.
Source, negotiate with, and supervise third-party event vendors, including caterers, audiovisual providers, florists, and rental companies.
Manage local fire codes, occupancy restrictions, and safety regulations.
Gather, track, and translate visitor feedback into actionable experience improvements.
Coordinate approved public programs, recurring operations, and authorized events.
Tailor event and visitor-support plans to participant demographics within approved budget, space, safety, staffing, and policy parameters.
Produce run-of-show documents, layout designs, and scheduling parameters.
Supervise physical event setup, transitions, and equipment teardown.
Serve as the primary on-site contact during evening and weekend events and enforce building protocols, including restrictions on food and drink in gallery spaces.
Establish standard operating procedures for event and building protocols.
Resolve scheduling conflicts between daily gallery visitors and private or public events.
Execute, collect, and analyze visitor surveys to identify areas of friction.
Ensure frontline guest service teams effectively promote the client and events.
Track authorized event costs, vendor invoices, and cost-allocation documentation.
Maintain the master institutional calendar.