Visitor and Event Coordinator

West 4th Strategy•New London, CT

4d•$60,000 - $70,000•Onsite

About The Position

The Visitor and Event Coordinator serves as the primary face of the National Coast Guard Museum, a new 80,000-square-foot national museum in New London, Connecticut, expected to welcome approximately 300,000 visitors annually. The role manages visitor experience metrics and front-of-house logistics, and coordinates recurring museum, community, and military events. The coordinator produces run-of-show documents and layout designs, supervises event setup and teardown, and serves as the primary on-site contact during evening and weekend events. This is a full-time, 40-hour-per-week position, with eight hours per day. The position is located at the National Coast Guard Museum in New London, Connecticut, and is W-2 only. Candidates must be U.S. citizens and pass a federal background investigation, as well as meet facility and system access requirements. The stated salary range is $60,000–$70,000. The position offers health, dental, and vision insurance options and 401(k) contribution options. The primary workstation is in an office area with low-to-moderate noise. The role involves sitting for extended periods, frequently moving around to access files and office equipment, and occasionally reaching overhead, bending, and lifting objects up to 10 pounds. Computer monitor use may be required for up to 80% of the time.

Requirements

Bachelor's degree in hospitality management, public relations, marketing, or a related field.
Two to four years of experience in event planning, hospitality, or front-of-house museum operations.
Proficiency in Microsoft Office, event registration systems, and scheduling software.
Experience managing visitor flow, crowd control, and ADA compliance.
Experience sourcing, negotiating, and supervising third-party event vendors, such as caterers, AV providers, florists, and rental companies.
Familiarity with local fire codes, occupancy restrictions, and safety regulations.
Experience gathering, tracking, and translating visitor feedback into actionable experience improvements.
Must be a U.S. citizen.
Must pass a federal background investigation and meet facility and system access requirements.

Nice To Haves

Excellent customer service and problem-solving skills during high-stakes or fast-paced public events.
Experience coordinating complex, multistakeholder functions, including senior military and political protocols.
Attention to event layouts, setups, and aesthetic alignment that respects adjacent gallery environments.

Responsibilities

Coordinate approved museum public programs, recurring operations, and authorized events, including coordination with the National Coast Guard Museum Association.
Tailor event and visitor support plans to participant demographics within approved budget, space, safety, staffing, and policy parameters.
Produce comprehensive run-of-show documents, layout designs, and scheduling parameters, and supervise equipment setup, transitions, and teardown.
Act as the primary on-site point of contact during evening and weekend events; enforce building protocols, including prohibiting food and drink in gallery spaces; and establish SOPs for these procedures.
Deconflict scheduling between daily gallery visitors and private or public events.
Execute, collect, and analyze visitor surveys to identify areas of friction.
Ensure frontline guest service teams effectively promote museum and U.S. Coast Guard historical messaging.
Track authorized event costs, vendor invoices, and cost allocation documentation.
Maintain the master institutional calendar.