Volunteer and Community Programs Manager

Great Plains Spca•Merriam, KS

2d•$55,000 - $58,000•Onsite

About The Position

The Volunteer and Community Programs Manager leverages networking, relationship building, and recruiting to develop and build community volunteer support for Great Plains SPCA. The ideal candidate is highly driven, professional, confidential and capable of independently managing their workload and prioritizing tasks in a fast-paced ever-changing environment. This is an excellent opportunity to join a mission-driven service organization in the animal welfare industry.

Requirements

Three to five years of experience in volunteer management, people leadership, community engagement, or a related field preferred.
Sales, recruitment, networking and relationship development experience strongly preferred
Knowledge of animal behavior and training a plus
Strong Microsoft Office and computer software skills
Excellent verbal and written communication skills
Excellent time management and organizational skills
Demonstrate initiative and problem-solving skills
Excellent customer service and professionalism
Possess a valid driver’s license and insurance coverage

Nice To Haves

Knowledge of animal behavior and training a plus

Responsibilities

Proactively engage, develop, train, and recruit volunteers to consistently fill essential roles that support Great Plains SPCA
In collaboration with other department leaders, work to create, implement, and maintain specialized volunteer roles that provide well-rounded support to the organization
Lead and manage recruitment process for volunteer event coverage, including planning various events and attending as needed
Attend regular community events to promote Great Plains SPCA and attract volunteers
Be available for volunteer questions and concerns, creating a welcoming and supportive environment at Great Plains SPCA
Schedule, manage and lead community group requests from corporate, school and scout organizations
Lead and manage tour groups and individual volunteers in collaboration with other Great Plains SPCA teams
Create and implement creative ideas to increase volunteer engagement and retention
Deliver communications to provide news and procedural changes to volunteers and fosters including weekly newsletter
Become a subject matter expert and lead administrator of the Great Plains SPCA volunteer software platform. Manage all administrative duties for our CRM.
Handle volunteer conflict resolution as needed and involve Leadership as appropriate
Provide regular and proactive updates to the Vice President of Operations and Leadership regarding program progress, challenges, successes, and opportunities.
Track key volunteer program metrics and provide regular reports and analysis highlighting program successes, challenges, trends, and opportunities for improvement.
Fully support in action, language, behavior and performance the priorities and decisions of GPSPCA
Serve as a GPSPCA ambassador to donors, volunteers, community leaders
Other duties as needed