Volunteer and Internship Program Manager

The Mariners' Museum•Newport News, VA

About The Position

The Volunteer and Internship Program Manager leads programs connecting people across the community with opportunities to learn, contribute, and become part of The Mariners’ Team and mission. As part of the Human Resources team, the manager works with leaders across The Mariners’ to build meaningful volunteer and internship experiences, from recruitment and onboarding through training, engagement, recognition, and development. The role strengthens program relationships and systems while contributing to workforce strategy and organizational culture. This is a full-time salaried position with a starting annual salary of $55,000 plus a generous benefits package. Candidates must include a cover letter to be considered. Applicants must pass a background and motor vehicle record check before employment.

Requirements

Strong program management, organizational, and problem-solving skills, including the ability to manage multiple priorities, deadlines, and stakeholders.
Excellent written, verbal, and interpersonal communication skills, with an ability to build relationships across diverse people and professional levels.
Experience recruiting, interviewing, onboarding, training, supervising, or developing volunteers, interns, employees, or other program participants.
Ability to build productive partnerships with department managers and provide practical guidance and support.
Sound judgment, discretion, empathy, and professionalism when handling sensitive personnel and volunteer matters.
Experience developing and improving programs, policies, processes, and resources, with attention to detail and accurate recordkeeping.
Ability to collect, analyze, and communicate program data and manage a program budget.
Proficiency with Microsoft Office and ability to learn and use HRIS, applicant tracking, volunteer management, scheduling, and other organizational systems.
Commitment to creating welcoming, inclusive, and meaningful experiences and connecting program decisions to organizational goals and workforce needs.
Must pass a background and motor vehicle record check before employment.

Nice To Haves

Bachelor’s degree or equivalent combination of education, experience, and training in human resources, education, nonprofit or program management, organizational development, or a related field is preferred.
Relevant experience in human resources, recruitment, volunteer or internship programs, talent development, education, nonprofit or community programs, or other people-centered work is valued but not required.
Experience coordinating programs, building relationships, or supporting the development of volunteers, interns, employees, students, or community members is a plus.
Experience in a nonprofit, museum, educational, cultural, or community-based organization is helpful but not required.

Responsibilities

Lead the full volunteer and internship lifecycle, including recruitment, selection, placement, onboarding, engagement, development, recognition, and offboarding.
Partner with organizational leaders to identify volunteer and internship needs and create opportunities supporting departmental and organizational goals.
Develop recruitment strategies and community partnerships with colleges, universities, schools, and community organizations to build a strong and diverse pipeline.
Serve as a primary resource for volunteers, interns, and organizational leaders, supporting communication, supervision, performance, and resolution of concerns.
Develop and coordinate orientation, safety, role-specific training, and professional development opportunities.
Create programs that strengthen engagement, connection, recognition, and retention.
Maintain accurate records of placements, hours, training, and other program data; prepare reports and metrics for workforce planning and decision-making.
Manage the program budget, resources, policies, procedures, and related documentation.
Monitor volunteer and intern safety and support compliance with applicable laws, regulations, organizational policies, and program requirements in partnership with Human Resources.
Gather and analyze feedback, exit interview information, participation data, and other metrics to identify trends and improve the experience.
Collaborate with the Human Resources Manager and organizational leadership on workforce strategy, policies, culture initiatives, and other programs supporting the team and mission.
Perform other duties and special projects as assigned by the Human Resources Manager.