Senior Manager, Volunteer Program

LA28 • Los Angeles, CA

2d • $105,000 - $140,000 • Onsite

About The Position

The Senior Manager, Volunteer Program will lead strategic planning and delivery of the end-to-end volunteer journey for the LA28 Olympic and Paralympic Games. Reporting to the Head of Volunteer Program, this role works across functional areas to align the volunteer program with operational priorities and Games-time requirements. It combines mass recruitment, stakeholder management, and Games-time readiness, with responsibility for setting timelines and deliverables as the program evolves. The role establishes a consistent approach to delivery that champions inclusion, collaboration, and excellence and supports Games operations.

The position is based onsite in LA28’s Downtown Los Angeles office. Most work takes place in an office setting, with extended periods using computers, phones, and other office equipment in an open-floorplan, open-cubicle environment. Work hours may vary and may include evenings, weekends, and holidays, especially during peak operational and event periods. The role may evolve to include operational responsibilities during the Olympic and Paralympic Games. LA28 does not provide relocation assistance.

The annual base salary range is $105,000–$140,000. The final compensation determination depends on qualifications, experience, and other reasonable criteria consistent with LA28’s operational needs and applicable law. LA28 offers an inclusive and accessible recruitment process and is committed to equal opportunity in employment.

Requirements

• Minimum 7 years of experience in large-scale events, leading volunteer programs and mass recruitment from planning through delivery.
• Bachelor’s degree or 7 years of equivalent experience in volunteer management and mass recruitment.
• Experience with MS Office.
• Strong stakeholder relationships, interpersonal communication, and cross-functional collaboration skills.
• Experience leading, motivating, and engaging large volunteer and staff teams.
• Experience with workforce systems, including CRM, recruitment, scheduling, and rostering systems, and project tools supporting coordinated volunteer operations.
• Project management skills and a record of on-time delivery across complex, competing priorities.
• Sound judgment and clear communication as operational requirements evolve.
• Availability to work onsite in LA28’s Downtown Los Angeles-based office.
• Ability to work efficiently in an open cubicle environment and for extended periods using computers, phones, and other office equipment.
• Ability to work hours that may vary, including evenings, weekends, and holidays, especially during peak operational and event periods.

Nice To Haves

• Experience managing volunteers for the Olympic and Paralympic Games.
• Experience delivering equivalent international major-event volunteer or workforce programs.
• Bilingual or multilingual communication skills supporting volunteer engagement.
• Commitment to inclusive volunteerism and participation across communities.
• Attention to detail and practical problem-solving in volunteer operations.

Responsibilities

• Lead strategic planning and delivery of the volunteer program across functional areas for both the Olympic and Paralympic Games, aligning program objectives with operational needs.
• Oversee the end-to-end volunteer recruitment journey, establishing and implementing processes for pre-assignments, assignments, role allocations, offers, and change management to support effective volunteer deployment.
• Align recruitment, engagement, and deployment plans so functions, stakeholders, and volunteers receive consistent information throughout program delivery.
• Manage internal and external volunteer stakeholder relationships, aligning timelines, processes, and expectations to support integrated program delivery.
• Coordinate Games-time operational readiness through policies, procedures, risk and issue management, project tracking, and reporting against delivery milestones.
• Perform other duties as required, potentially including operational responsibilities during the Olympic and Paralympic Games.

Benefits

• Cross-functional exposure through partnerships spanning volunteer recruitment, engagement, deployment, and operational readiness.
• Transferable leadership experience by establishing processes and coordinating a demanding volunteer program.
• Opportunity to contribute to shared achievement reflecting inclusion, co-creation, and volunteers’ contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior