Volunteer Program Manager

FedWriters, Inc.•New London, CT

2d•Onsite

About The Position

Join our team as a Volunteer Program Manager and support the U.S. Coast Guard's new National Coast Guard Museum in New London, Connecticut by building and leading its volunteer and docent program. You will recruit, train and schedule volunteers, ensure every gallery and event has engaged, well-prepared support. FWI is expanding rapidly and has been recognized as a 2024, 2025 and 2026 Top Workplace, offering excellent growth opportunities in a collaborative environment. Position is contingent upon contract award.

Requirements

Bachelor's degree in human resources, a social science, communications, or museum studies.
2+ years in volunteer management, community outreach, or program coordination.
Experience with volunteer-management databases and understanding of volunteer vs. employee labor rules.
Ability to pass a federal Tier 1 Public Trust background investigation.

Nice To Haves

Certified in Volunteer Administration (CVA).
Nonprofit or cultural-institution experience.
Comfort leading large orientations and representing the museum externally.
Skill managing diverse personalities and designing recognition programs.

Responsibilities

Recruit volunteers for docent, ambassador, education and administrative roles.
Interview candidates and coordinate required vetting paperwork with the Coast Guard.
Train volunteers on museum history, mission, visitor service and emergency procedures.
Build shift calendars to cover peak hours and events, and track volunteer hours.
Run appreciation events, milestone awards and regular volunteer newsletters.