Manager, Volunteer Program

Liliuokalani Trust•Honolulu, HI

14h•$74,000 - $86,000

About The Position

The Manager, Volunteer Program ensures effective engagement, coordination, and support of volunteers in alignment with Liliʻuokalani Trust’s mission and program needs. The role recruits, trains, schedules, and supports volunteers across LT program locations, activities, and events, ensuring that volunteers are appropriately integrated into assignments and that their contributions are recognized and valued. The position reports to the Managing Director, Policy, Practice and Learning and collaborates across departments and with the Senior Leadership Team to support LT’s offerings across program locations in ways that encourage innovation, apply best practices, and reflect LT’s mission, vision, values, and cultural context. The Manager coordinates volunteer assignments, serves as the primary contact for volunteer inquiries, onboarding, and scheduling, maintains volunteer records and hours, conducts orientation and training, supports recruitment, and assists with volunteer service descriptions and standard operating procedures. The role also supports community outreach, volunteer communications, inclusion, recognition, retention, program evaluation, and reporting. Administrative duties include supporting site visit and tour scheduling, responding to related inquiries, maintaining schedules and confirmations, and entering data into the Volunteer Management CRM system. The position may also provide staffing and coverage support at LT program locations. The role requires travel to kīpuka and other locations, in and out of state, for meetings, conferences, and events. Employment is subject to LT policies and procedures.

Requirements

At least 2 years of experience in volunteer coordination or program support.
Strong interpersonal and written and verbal communication skills.
Ability to work collaboratively with diverse groups of volunteers and staff.
Excellent organizational and time-management skills.
Proficiency in Microsoft Office Suite and database management.
Ability to handle multiple tasks and adapt to changing priorities.
Ability to maintain confidentiality and professionalism.
Experience training and onboarding volunteers.
Experience working collaboratively with teammates at all levels and promoting positive workplace values and relationships.
Ability to perform well under pressure and remain calm and composed in challenging situations.
Ability to adapt to change and learn new systems and processes.
Ability to work flexible hours when necessary, including nights and weekends, to meet key deadlines.
Respect for and appreciation of Hawaiian values, history, and culture, and understanding of their implications for work and relationships with the communities served.
Ability to travel to kīpuka and other locations, in and out of state, for required meetings, conferences, and events.
Ability to lift 25+ pounds, work outdoors in sun and/or rain for extended periods, swim, work on uneven surfaces, and sit indoors for extended periods.
Ability to work weekends when needed.

Nice To Haves

Bachelor’s degree in nonprofit management, human resources, or a related field.
Volunteer coordination or program support experience, preferably in a youth-serving organization.
Familiarity with volunteer management software and scheduling tools.

Responsibilities

Coordinate volunteer assignments across program locations based on program and operational needs.
Serve as the primary point of contact for volunteer inquiries, onboarding, and scheduling.
Maintain accurate volunteer records and track hours for reporting and recognition.
Conduct volunteer orientation and training sessions.
Support volunteer recruitment through community outreach and events.
Assist in developing and updating volunteer service descriptions and standard operating procedures.
Collaborate with the Managing Director, Policy and Practice to identify and pursue community outreach opportunities.
Represent LT at community fairs, events, and meetings to promote volunteer opportunities.
Communicate regularly with volunteers and partner organizations, as applicable, through newsletters, email, and phone.
Foster a welcoming and inclusive environment for volunteers.
Organize volunteer appreciation events and recognition programs.
Highlight volunteer achievements through internal and external communications.
Implement strategies to retain volunteers and encourage ongoing engagement.
Assist in monitoring and evaluating the LT Volunteer Program’s effectiveness and impact, including volunteer development, program, and kamalei impact.
Provide quarterly, annual, and ad hoc reporting and recommendations for quality improvement.
Prepare reports and presentations for executives, senior leadership, and program locations, highlighting findings, trends, recommendations, and action plans.
Assist with scheduling site visits and tours of LT program locations.
Respond to inquiries related to volunteer programs and site visits.
Maintain site visit schedules and send confirmations and reminders.
Enter data into the Volunteer Management CRM system and support reporting needs.
Provide support and staffing or coverage for LT program locations, as applicable.
Contribute to the Trust’s success by accepting new assignments, helping team members, learning new skills, and improving team and organizational results.
Perform other duties as assigned.