Manager, Volunteer Program

Liliʻuokalani Trust•Honolulu, HI

About The Position

The Manager, Volunteer Program ensures the effective engagement, coordination, and support of volunteers in alignment with Liliʻuokalani Trust’s mission and program needs. The role recruits, trains, schedules, and supports volunteers across LT program locations, activities, and events; integrates volunteers into assignments; and ensures their contributions are recognized and valued. The Manager serves as the primary contact for volunteer inquiries, onboarding, and scheduling, and collaborates with colleagues across departments, the Senior Leadership Team, and community partners to support LT’s offerings in ways that reflect its mission, vision, and values. The role also supports community outreach, volunteer recognition and retention, program evaluation and reporting, site visit coordination, and staffing or coverage at LT program locations as applicable. The position reports to the Managing Director, Policy, Practice and Learning.

Requirements

At least 2 years of experience in volunteer coordination or program support.
Strong written and verbal interpersonal and communication skills.
Ability to collaborate with diverse groups of volunteers and staff.
Excellent organizational and time-management skills, including the ability to handle multiple tasks and changing priorities.
Proficiency in Microsoft Office Suite and database management.
Ability to maintain confidentiality and professionalism.
Experience training and onboarding volunteers.
Experience working collaboratively with teammates at all levels and promoting positive workplace values and relationships.
Ability to perform under pressure and remain calm and composed in challenging situations.
Ability to adapt to change and learn new systems and processes; tolerance for emergent work.
Ability to work flexible hours when necessary, including nights and weekends.
Understanding and appreciation of Queen Liliʻuokalani’s story and legacy and Hawaiian culture, with respect for Hawaiian values, history, and culture and their relevance to the work and community relationships.
Ability to travel to kīpuka and other locations, in and out of state, for required meetings, conferences, and events.
Ability to lift 25 or more pounds.
Ability to work outdoors in sun and/or rain for extended periods, swim, work on uneven surfaces, and sit indoors for extended periods.
Ability to work weekends when needed.

Nice To Haves

Bachelor’s degree in nonprofit management, human resources, or a related field.
Volunteer coordination or program support experience in a youth-serving organization.
Familiarity with volunteer management software and scheduling tools.

Responsibilities

Coordinate volunteer assignments across program locations according to program and operational needs.
Serve as the primary point of contact for volunteer inquiries, onboarding, and scheduling.
Maintain accurate volunteer records and track volunteer hours for reporting and recognition.
Conduct volunteer orientation and training sessions.
Support volunteer recruitment through community outreach and events.
Assist in developing and updating volunteer service descriptions and standard operating procedures.
Collaborate with the Managing Director, Policy and Practice to identify and pursue community outreach opportunities.
Represent LT at community fairs, events, and meetings to promote volunteer opportunities.
Communicate regularly with volunteers and partner organizations, as applicable, through newsletters, email, and phone.
Foster a welcoming and inclusive environment for volunteers.
Organize volunteer appreciation events and recognition programs.
Highlight volunteer achievements through internal and external communications.
Implement strategies to retain volunteers and encourage ongoing engagement.
Assist in monitoring and evaluating the effectiveness and impact of the LT Volunteer Program, including volunteer development, program impact, and kamalei impact.
Provide quarterly, annual, and ad hoc reports and recommendations for quality improvement.
Prepare reports and presentations for executives, senior leadership, and program locations, highlighting findings, trends, recommendations, and action plans.
Assist with scheduling site visits and tours of LT program locations.
Respond to inquiries related to volunteer programs and site visits.
Maintain site visit schedules and send confirmations and reminders.
Enter data into the Volunteer Management CRM system and support reporting needs.
Provide support and staffing or coverage for LT program locations, as applicable.
Travel to kīpuka and other locations, in and out of state, for required meetings, conferences, and events.
Accept new assignments, help team members, learn new skills, and contribute to team and organizational results.