Program Manager, Volunteer Services
About The Position
The Program Manager, Volunteer Services advances volunteerism at the University of Chicago Medicine. The role oversees volunteer onboarding, training, and placement, ensuring that volunteer programs in the children’s hospital meet the needs of patients, families, and staff while providing volunteers with a meaningful experience. The position calls for a genuine interest in service, community building, healthcare, and patient experience, along with strong relationship-building, planning, organizational, and collaboration skills. The manager recruits and screens volunteers, maintains volunteer records, delivers orientations and unit-level training, coordinates schedules with clinical departments, and supports volunteer supervisors. The role also monitors volunteer activity, develops educational opportunities, helps ensure compliance with relevant policies and standards, and leads the annual Volunteer Appreciation Banquet. The position is full-time, 1.0 FTE, on the day shift, in Community Affairs Volunteer Services.
Requirements
- At least 3 years of professional and human resources or supervisory experience.
- Bachelor’s degree or higher.
- Intermediate MS Office experience.
- Excellent writing ability, strong public speaking skills, and computer skills.
- Experience in training, consulting, community programming or organizing, volunteer recruitment or management, project management, and/or organizational development.
- Ability to build relationships, work independently, plan and follow through, stay organized, speak in front of groups, and work with people from varied backgrounds and experiences.
- Genuine interest in and commitment to volunteerism and organizational development.
- Sound judgment, particularly when handling community matters and sensitive or confidential issues and projects.
- Ability to assess people’s talents and abilities and strategically involve them in outcomes.
Nice To Haves
- Volunteer recruitment or management experience is a plus, but not necessary.
Responsibilities
- Manage volunteer recruitment, intake, and screening, including processing applications, conducting interviews, and facilitating placement.
- Manage and audit the volunteer database and maintain records of volunteer status, notes, and annual requirement completion.
- Design and deliver adult volunteer program orientations and unit-level trainings, typically 5–10 times per month; some sessions require evening accommodations 1–2 times per month.
- Collaborate with adult ambulatory care departments and inpatient units to maintain effective scheduling and sufficient volunteer coverage for patients, families, and staff.
- Establish volunteer schedules and shifts and communicate changes to departments.
- Attend local, statewide, and national membership meetings, conferences, and retreats.
- Assist in designing and delivering training and support for volunteer supervisors throughout the adult hospitals.
- Monitor volunteer activity throughout the hospitals, troubleshoot performance issues, and celebrate successes.
- Plan, facilitate, and assist with educational opportunities for volunteers, such as a careers in health professions panel.
- Assist compliance, infection control, and business continuity departments in ensuring volunteers and systems comply with HIPAA requirements, HR policies, infection control, emergency preparedness, and Joint Commission standards.
- Lead planning and execution of the Annual Volunteer Appreciation Banquet.
- Perform other assigned duties.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
