Volunteer Program Senior Coordinator - Volunteer Services
About The Position
The Department of Patient Experience is responsible for monitoring and enhancing the patient experience which includes complaint resolution, information desk functions, managing the Volunteer and Housing programs, and service quality improvement initiatives within the organization. In addition, the department is responsible for meeting Joint Commission standards related to patient rights and organizational ethics and CMS regulation guidelines related to the complaint process. The Volunteer Program Senior Coordinator is responsible for the daily coordination and management of the college, and adult volunteer programs at The James, including satellite facilities. The Coordinator provides coordination and training for all new volunteers and ensures appropriate coverage. The Coordinator also assists the Associate Director in monitoring and supporting existing programs, planning, development and implementation of new volunteer programs, recognition events, as well as volunteer promotion and recruitment within the Medical Center and the community.
Requirements
- Bachelor's Degree in business, communications, or related area.
- Minimum 4 years professional experience, preferably in the health care industry or related field.
- Ability to work in a matrix environment.
- Ability to provide team leadership across reporting and departmental lines.
Nice To Haves
- Master’s degree in health care preferred.
- Continuing education credits through OHA and other seminars as appropriate.
Responsibilities
- Daily coordination and management of college and adult volunteer programs at The James, including satellite facilities.
- Provide coordination and training for all new volunteers.
- Ensure appropriate volunteer coverage.
- Assist the Associate Director in monitoring and supporting existing programs.
- Assist in planning, development, and implementation of new volunteer programs.
- Assist in planning recognition events.
- Assist in volunteer promotion and recruitment within the Medical Center and the community.
- Visit outpatient locations to shadow volunteers, meet with site contacts, and deliver items to volunteers.
Benefits
- Equal opportunity employer, including veterans and disability.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
