Volunteer Services Coordinator
About The Position
Provide volunteer program support at the Buddy Center in Castle Rock and the Harmony Equine Center in Franktown, as well as general administrative support to the Volunteer Services department. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.
Requirements
- Excellent organizational and planning skills
- Strong written and verbal communication skills
- Strong customer service skills
- Proficiency in Microsoft Office programs
- Experience speaking in large group settings
- High school diploma or equivalent
- Three years of customer service experience
Nice To Haves
- Experience working in a volunteer or training department for a nonprofit organization
- Experience with volunteer management software
Responsibilities
- Serve as a liaison between operations staff and volunteers
- Collaborate with departments to ensure appropriate levels of volunteer coverage
- Facilitate onboarding process for prospective volunteers
- Support facilitating group trainings as needed
- Conduct recruitment efforts to generate program interest in the community
- Interview prospective volunteers and assign them to areas of interest
- Coordinate community service volunteer program at Buddy Center, including processing applications, running background checks and managing communications, while maintaining confidentiality
- Update and revise training materials as necessary
- Organize and maintain new volunteer paperwork and supplies
- Coordinate all aspects of Buddy Center Summer Teen Program, including recruitment, training, communications and reporting
- Monitor volunteer attendance, and follow up with volunteers who do not meet service requirements
- Create and distribute a monthly newsletter for each facility
- Plan and facilitate volunteer engagement events
- Resolve volunteer issues as they arise
- Assist current and prospective volunteers as needed throughout the day while providing excellent customer service
- Remotely support our San Luis Valley Animal Center volunteer program as needed
Benefits
- medical, dental, and vision
- 401(k) with matching
- Flexible spending accounts
- Life and Short-Term Disability Insurance
- Paid Time Off (PTO)
- Paid Sick Time
- Sabbatical
- Holiday Pay
- Employee discounts
- Discounted Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
