Volunteer Services Coordinator

Beth Israel Lahey Health•Newburyport, MA

1d•$23 - $31•Onsite

About The Position

In this role, the Volunteer Services Coordinator works to enhance patient experience, support hospital staff and departments, and engage the community through the day-to-day activities of the hospital volunteer program.

Requirements

Associates degree required.
At least two years of experience in coordinating office, administrative, program or human resource functions of a large department.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, and other web-based applications. Will maintain volunteer databases.
Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
Vaccinated against influenza (flu) as a condition of employment.

Nice To Haves

Previous experience in a healthcare setting, with patient experience or hospital volunteers, is also preferred.

Responsibilities

Executes the volunteer program plan in collaboration with the Chief Operating Officer.
Communicates with a diverse public; including fielding inquiries for information on how to become a volunteer.
Maintains volunteer program materials in accordance with organizational standards.
Partners with various members of hospital departments, and administration on volunteer needs and placements.
Ensures compliance with required background checks, health screenings, confidentiality requirements, training, and other related onboarding processes.
Serves as the primary point of contact for volunteers, addressing questions, concerns, and opportunities for engagement. Coordinates schedules where required.
Coaches and motivates individuals and groups of volunteers toward the successful completion of their volunteer duties.
Actively seeks out and accepts work projects for volunteers; supervises volunteers in the successful completion of assigned projects.
Maintains volunteer database, including contact information, and years/hours served.
Assists with planning and coordination of volunteer appreciation events, recognition initiatives, and special projects.