Volunteer Services Coordinator

Humane Colorado•Castle Rock, CO

2d•Hybrid

About The Position

Provide volunteer program support at the Buddy Center in Castle Rock and the Harmony Equine Center in Franktown, as well as general administrative support to the Volunteer Services department. People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Requirements

Excellent organizational and planning skills
Strong written and verbal communication skills
Strong customer service skills
Proficiency in Microsoft Office programs
Experience speaking in large group settings
High school diploma or equivalent
Three years of customer service experience

Nice To Haves

Experience working in a volunteer or training department for a nonprofit organization
Experience with volunteer management software

Responsibilities

Serve as a liaison between operations staff and volunteers
Collaborate with departments to ensure appropriate levels of volunteer coverage
Facilitate onboarding process for prospective volunteers
Support facilitating group trainings as needed
Conduct recruitment efforts to generate program interest in the community
Interview prospective volunteers and assign them to areas of interest
Coordinate community service volunteer program at Buddy Center, including processing applications, running background checks and managing communications, while maintaining confidentiality
Update and revise training materials as necessary
Organize and maintain new volunteer paperwork and supplies
Coordinate all aspects of Buddy Center Summer Teen Program, including recruitment, training, communications and reporting
Monitor volunteer attendance, and follow up with volunteers who do not meet service requirements
Create and distribute a monthly newsletter for each facility
Plan and facilitate volunteer engagement events
Resolve volunteer issues as they arise
Assist current and prospective volunteers as needed throughout the day while providing excellent customer service
Remotely support our San Luis Valley Animal Center volunteer program as needed