Senior Manager, Volunteer Program

LA28 (Web) • Los Angeles, CA

1d • $105,000 - $140,000 • Onsite

About The Position

The Senior Manager, Volunteer Program will lead strategic planning and delivery of the volunteer journey for the LA28 Olympic and Paralympic Games. Reporting to the Head of Volunteer Program, this role works across functional areas to align program objectives with operational priorities and Games-time requirements. It combines mass recruitment, stakeholder management, and Games-time readiness, with responsibility for setting timelines and deliverables as the program evolves. The role establishes a consistent delivery approach centered on inclusion, collaboration, and excellence, supporting Games operations.

The position is based onsite in LA28’s Downtown Los Angeles office. Work is primarily conducted in an open-floorplan office setting and involves extended use of computers, phones, and other office equipment. Hours may vary and may include evenings, weekends, and holidays, especially during peak operational and event periods. The role may evolve to include operational responsibilities during the Olympic and Paralympic Games. LA28 does not provide relocation assistance.

Requirements

• At least 7 years of experience in large-scale events, leading volunteer programs and mass recruitment from planning through delivery.
• Bachelor’s degree, or 7 years of equivalent experience in volunteer management and mass recruitment.
• Experience with MS Office.
• Strong stakeholder relationships, interpersonal communication, and cross-functional collaboration skills.
• Experience leading, motivating, and engaging large volunteer and staff teams.
• Experience with workforce systems, including CRM, recruitment, scheduling, and rostering systems, and project tools supporting coordinated volunteer operations.
• Project management experience and ability to deliver on time across complex, competing priorities.
• Sound judgment and clear communication as operational requirements evolve.
• Availability to work onsite in the Downtown Los Angeles office.

Nice To Haves

• Experience managing volunteers for the Olympic and Paralympic Games.
• Experience delivering equivalent international major-event volunteer or workforce programs.
• Bilingual or multilingual communication skills supporting volunteer engagement.
• Commitment to inclusive volunteerism and participation across communities.
• Attention to detail and practical problem-solving in volunteer operations.

Responsibilities

• Lead strategic planning and delivery of the volunteer program across functional areas for the Olympic and Paralympic Games, aligning program objectives with operational needs.
• Oversee the end-to-end volunteer recruitment journey, including processes for pre-assignments, assignments, role allocations, offers, and change management to support effective deployment.
• Align recruitment, engagement, and deployment plans so functions, stakeholders, and volunteers receive consistent information throughout program delivery.
• Manage internal and external volunteer stakeholder relationships, aligning timelines, processes, and expectations to support integrated program delivery.
• Coordinate Games-time operational readiness through policies, procedures, risk and issue management, project tracking, and reporting against delivery milestones.
• Perform other duties as required as the role evolves.

Benefits

• Cross-functional exposure through partnerships spanning volunteer recruitment, engagement, deployment, and operational readiness.
• Transferable leadership experience through establishing processes and coordinating a demanding volunteer program.
• Opportunity to contribute to shared achievement reflecting inclusion, co-creation, and volunteers’ contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior