Senior Associate, Project Manager – Volunteer Experience & Enablement

Capital One • McLean, VA

16d

About The Position

Within Capital One’s Global Enterprise Affairs, the Community Impact and Investment team is undertaking a multiyear transformation to align business strategy with social impact. This role sits within the Associate Activation team, which fosters a culture of service by meeting associates where they are. The Senior Associate, Project Manager focuses on maximizing the impact of associate support channels and technology capabilities. The role optimizes processes and experiences on the Volunteer Impact Portal, represents the team’s vision to product and technology partners, manages engagement networks, and helps expand giving programs.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in project management, program management, or process management.
• Ability to create clear documentation and build tools that empower others.
• Ability to collaborate across cross-functional product, technology, and business teams in a matrixed organization.
• Focus on associate experience and accountability for smooth engagement outcomes.
• Creative problem-solving and a bias toward action.

Nice To Haves

• Bachelor’s degree or military experience.
• 2+ years of experience in project management, program management, or process management.
• Experience working with enterprise-wide technology platforms or digital enablement tools.

Responsibilities

• Represent Associate Enablement with product and technology teams, ensuring business requirements and associate user-experience needs are reflected in the Volunteer Impact Portal development roadmap.
• Grow and evolve the enterprise-wide Community Champions program.
• Manage associate support channels.
• Help scope, design, and determine the feasibility of an associate donations program.
• Build active feedback mechanisms across support channels to identify platform pain points and continuously improve enablement tools.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED