Project Manager, Client Enablement

RIS Rx•Irvine, CA

9h•$140,000 - $160,000

About The Position

The Project Manager, Client Enablement drives the planning, governance, and execution of client implementations and service solutions in healthcare technology. The role sits within the Client Enablement Project Management vertical and joins a small PM team responsible for delivery governance across client engagements, ensuring seamless implementation, effective communication, and measurable client outcomes. The position manages client implementations end to end, coordinates internal and external stakeholders, and helps scale client success processes. It works across technology, operations, and client experience, collaborating with engineering, pharmacists, operations, data analysts, business stakeholders, and client and co-vendor teams. The Project Manager maintains project plans and governance records, tracks engineering work through business-outcome verification, supports go-live readiness, improves onboarding and operating processes, and provides visibility into engagement health and portfolio milestones.

Requirements

At least 5 years of experience in project management, implementation management, or client success/enablement.
Track record managing software products and/or client implementations from concept through launch and iteration.
Strong understanding of Agile/Scrum methodologies and experience working with engineering teams in iterative environments.
Strong project management skills and ability to coordinate multiple stakeholders and priorities simultaneously.
Hands-on experience administering monday.com or an equivalent work-management platform, including board templates, Connect Boards and mirror columns, automations, and Jira integration.
Working knowledge of Jira and Confluence.
Strong analytical skills, including the ability to interpret project, operational, and financial metrics to guide client and delivery decisions.
Comfort using AI tools such as Claude to draft SOPs, summarize meetings, and track ticket progress.
Discipline in maintaining decision and risk logs and ensuring action-item accountability across client, co-vendor, and internal stakeholders.
Understanding of HIPAA-adjacent data handling, including the distinction between project metadata and restricted data.
Ability to onboard quickly into established templates and standards and work as a peer within a small, experienced PM team.
Exceptional communication and presentation skills for technical and executive audiences.
Highly organized, proactive, and adaptable in a fast-paced, dynamic environment.
Bachelor’s degree required.

Nice To Haves

Experience in healthcare technology, SaaS, or pharmaceutical services.
Familiarity with healthcare or pharmaceutical industry processes.
MBA or advanced degree.

Responsibilities

Coordinate with engineering, pharmacists, operations, data analysts, and business stakeholders to align product initiatives with company objectives and customer needs.
Serve as a client-facing liaison for onboarding, implementation, and stakeholder communication.
Standardize and continuously improve new-client onboarding processes.
Build and maintain a C-level knowledge base of key client and project information.
Develop and refine playbooks for scaling and standardizing client success processes.
Identify opportunities to enhance the client experience and ensure deliverables meet or exceed expectations.
Maintain awareness of pharmaceutical trends, regulatory requirements, and competitive landscapes to inform long-term product strategy.
Co-own the monday.com project system of record, manage assigned engagements, and support portfolio-wide board standards, templates, and automations.
Build and maintain standard engagement boards from shared templates and enforce required fields on every open item.
Maintain engagement Decision Logs and Risk & Issue Logs, map items to deliverables and milestones, and flag matters requiring executive sponsor decisions or support.
Ensure external commitments from client or co-vendor meetings have a named owner, organization, and due date.
Prepare client meeting pre-reads, record outcomes during calls, and circulate decision logs and updated milestone plans within two business days.
Manage daily and weekly client calls, provide proactive updates, and resolve issues.
Own Jira handoffs for assigned engagements, create and link engineering tickets, monitor progress through business-outcome verification, and keep tickets visible to leadership.
Participate in the weekly PM / Implementation team sync, align on board items, raise risks, and develop the go-live readiness checklist. Track implementation owners and hold them accountable; Implementation owns execution.
Maintain the quarterly sprint / portfolio board to show in-flight implementations and launches at the milestone level.
Identify ambiguous or undocumented processes, consult subject-matter experts, and draft SOPs for review and refinement.
Configure and maintain board automations for overdue escalation, blocked-item alerts, and weekly digests.
Set up client-facing visibility when requested through filtered, automation-fed shareable boards that separate internal and external views.
Follow the PM operating cadence, including daily overdue reviews, weekly engagement health ratings and status notes, and participation in the weekly PMO review.