Client Success Enablement Manager
About The Position
The Client Success Enablement Manager builds and leads scalable programs that prepare Dynatron’s Client Success teams to improve product adoption, customer engagement, retention, renewal, and expansion. The role owns enablement from needs assessment and program design through delivery, technology adoption, and measurement, turning learning into measurable improvements in employee performance and customer outcomes. The position partners with Client Success leadership, Operations, and other stakeholders to identify capability gaps, design and deliver onboarding and ongoing development, support adoption of systems and processes, and measure program effectiveness. It is a remote-first role with flexibility, autonomy, and accountability.
Requirements
- Strong understanding of the SaaS post-sale customer lifecycle.
- Ability to apply adult-learning principles and translate learning into on-the-job performance.
- Effective stakeholder influence, change management, and independent execution.
- Evidence of improved employee readiness, technology adoption, and Client Success results.
Nice To Haves
- Automotive SaaS Client Success experience.
- Ability to turn technology, data, and trusted customer relationships into measurable dealership results.
Responsibilities
- Design and deliver onboarding and ongoing development programs with clear learning paths, competency expectations, and readiness standards.
- Identify skill and performance gaps, distinguishing training needs from process, technology, or management issues.
- Create engaging, practical learning experiences that strengthen product knowledge, coaching consistency, and Client Success skills.
- Lead adoption of CRM systems, Customer Success platforms, and new processes through structured rollouts, reinforcement, and support.
- Partner with Client Success leadership, Operations, and other stakeholders to prioritize initiatives and gain alignment.
- Measure effectiveness through ramp time, employee readiness, behavior change, system usage, and customer outcomes; refine programs based on results.
- Manage competing priorities and limited resources while maintaining accountability for delivery and quality.
Benefits
- Comprehensive health, dental, and vision insurance
- Equity participation through Dynatron's Equity Incentive Plan
- Employer-paid disability and life insurance
- 401(k) with competitive company match
- Flexible vacation policy
- 11 paid company holidays
- Home office setup support
- Remote-first working environment
- Ongoing professional development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
