Client Success Enablement Manager

Skai•New York, NY

10h•$95,000 - $105,000•Hybrid

About The Position

Skai is seeking a Client Success Enablement Manager to help evolve its Client Success organization toward a more proactive, consultative, and value-driven approach to customer relationships. The role designs and delivers learning experiences that build Client Success teams’ skills, knowledge, and confidence, working with CS leadership and cross-functional partners to translate business priorities into practical training, resources, and development programs. The position reports to the Director of Revenue & Client Enablement. The role supports global CS enablement programs, creates and maintains customer-facing resources and AI workflows, and designs and delivers onboarding and training. It also gathers field insights, reinforces learning through coaching and practice, supports product and go-to-market rollouts, and measures program effectiveness using quantitative indicators and qualitative feedback. The position is hybrid, with a mix of home and office work.

Requirements

Approximately 2–4 years of relevant professional experience in Customer Success, Customer Success Enablement, Learning & Development, Account Management, or a related field.
Experience in a B2B sales or customer-facing organization; SaaS, advertising technology, marketing technology, digital media, or another complex business is preferred.
AI curiosity and proficiency, including comfort using AI to automate workflows or build workflows that improve sales processes.
Strong communication and facilitation skills, including the ability to explain complex ideas and deliver interactive, relevant, memorable sessions.
Strong project management and organizational skills, with the ability to manage multiple workstreams and follow through on details.
A proactive mindset and willingness to take ownership.
Experience partnering with multiple stakeholders and cross-functional teams.
Ability to build trusted relationships and work effectively across functions, roles, and seniority levels.
Intellectual curiosity and ability to quickly learn products, industries, systems, and commercial concepts.

Nice To Haves

Prior experience in a customer-facing role such as Customer Success, Account Management, or Sales.
Exposure to consultative selling, value-based customer engagement, account planning, or customer success methodologies.
Experience with Salesforce, Clari, Highspot, learning management systems, or similar tools.
Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising.
Experience creating or maintaining training materials, onboarding resources, playbooks, or internal communications.
A clear and engaging communication style, with the ability to make difficult concepts approachable and bring energy to virtual and in-person training.

Responsibilities

Support the development and execution of global CS enablement programs focused on consultative discovery, value realization, strategic account management, executive engagement, retention, and growth.
Turn complex information into practical, engaging learning experiences, including in-person and virtual training sessions, interactive workshops, role plays, and certifications.
Create and maintain customer-facing frameworks, talk tracks, meeting guides, account planning resources, coaching tools, and AI workflows to help representatives engage customers strategically.
Design, manage, and deliver CS onboarding programs, including role-based learning paths, practical application, and certification.
Partner with CS leadership to identify performance gaps, gather field insights, and translate business priorities into targeted enablement initiatives.
Reinforce new behaviors after training through manager coaching resources, peer learning, call reviews, practice activities, and ongoing inspection.
Partner with Product Marketing to support product launches, new capabilities, and go-to-market initiatives through training facilitation, communications, and seller resources.
Recommend opportunities to improve the learner and seller experience and CS effectiveness, and clearly communicate progress, risks, and decisions.
Track program participation, content engagement, learner feedback, skill development, and other effectiveness indicators; use data and qualitative feedback to recommend improvements.