Client Project Manager

Episode Six•Austin, TX

12h

About The Position

Episode Six is hiring a Client Project Manager with payments experience to lead client-facing projects in a dynamic fintech environment. The role takes responsibility for the full project lifecycle, from defining the approach and facilitating delivery through satisfactory completion. It identifies and manages risks, maintains realistic project plans, communicates regularly and accurately with stakeholders, and aligns plans and expectations with clients using agile and waterfall methods. The Client Project Manager provides leadership, mentoring, and guidance to project teams, addresses performance that deviates from agreed tolerances, and ensures delivery meets scope, requirements, acceptance criteria, and quality standards. The role also manages project scope, schedules, costs, dependencies, change control, governance, reporting, and handover to support. It coordinates internal resources and vendors, manages client and stakeholder relationships, measures performance, and works to deliver projects on time, within scope, and within budget.

Requirements

7–10 years of project management experience, including 5 years in the FinTech ecosystem.
Cards, payments, or card-scheme experience.
Experience managing clients, third-party vendors, and internal stakeholders.
Ability to work across geographic time zones.
Experience working in an Agile environment with multiple stakeholders.
Demonstrated history of cross-functional work.
Substantial project management capability and in-depth knowledge of project management techniques and approaches.
Effective leadership, interpersonal, and written and verbal communication skills.
Firm yet empathetic stakeholder management skills and ability to deal with pressure.
Commercial and risk acuity, ability to understand business issues, and ability to proactively manage risks and commercial exposure.
Proven ability to manage and deliver multiple project workstreams within budget and timeframe constraints.
Authorization to work in the United States or Canada.

Responsibilities

Develop project scope and objectives with all relevant stakeholders.
Manage assigned projects and tasks, ensuring deliverables meet quality standards within time and cost constraints.
Communicate regularly and consistently with internal and external stakeholders in line with agreed project governance.
Monitor and manage inbound and outbound dependencies, identifying opportunities to save time or money.
Ensure project delivery and reporting follow standards and corporate requirements, and manage and monitor costs and timelines.
Manage handover to support, including operational impact assessments, transition plans, and client sign-off.
Manage change control and adherence to the change-control process.
Coordinate internal resources and third-party vendors for project execution.
Ensure projects are delivered on time, within scope, and within budget.
Measure project performance using appropriate systems, tools, and techniques.
Manage relationships with clients, stakeholders, and third-party vendors.
Perform risk management to mitigate or eliminate the impact of project risks.
Lead project teams and take appropriate action when performance deviates from agreed tolerances.
Mentor and guide project team members to ensure adherence to delivery and quality standards.
Perform other duties associated with client activities and similar or related tasks.