Client Services Project Manager

Epiq • Tampa, NY

5d • $100,000 - $115,000 • Remote

About The Position

The Project Manager of Client Services leads assigned client relationships through effective project management coordination and execution. The role requires experience in the electronic discovery industry and the ability to manage multiple projects and client relationships in a fast-paced environment. The Project Manager serves as a primary client liaison and public face of Epiq’s service delivery, coordinating client deliverables, ensuring requirements are met with quality and accuracy, and maintaining current project status records. The role executes forecasts and work schedules established by a Senior Project Manager or Client Services Manager, communicates proactively, and addresses or escalates client issues as needed. The compensation range is $100,000–$115,000 annually, and the role may be eligible for an annual bonus. The position is remote.

Requirements

• Typically, at least 2 years of experience in project management positions with law firms, corporate legal departments, or eDiscovery service providers.
• Solid understanding of eDiscovery and the litigation support industry.
• Demonstrated success managing multiple simultaneous projects.
• Strong oral and written communication skills that convey a confident leadership presence.
• Excellent client relationship skills, including proactively managing client expectations, recognizing client needs, and adapting company capabilities to meet client requirements.
• Solid understanding of database design and management, data processing activities, and legal document review requirements.
• Ability to control all aspects of a project from initial planning through final production.
• Ability to develop project plans, balance overall client requirements, and develop relationships.
• Ability to review financial and billing information in a timely manner to ensure deadlines are consistently met.

Responsibilities

• Serve as the primary liaison with key client representatives and own the service delivery relationship.
• Drive client satisfaction through effective coordination and communication of client deliverables.
• Execute project forecasts and work schedules implemented by the Senior Project Manager or Client Services Manager.
• Verify that client and project requirements are met with the highest quality and accuracy, communicating routinely with clients and internal partners.
• Communicate proactively with clients and address issues or promptly escalate them to the Senior Project Manager or Client Services Manager.
• Maintain up-to-date status records for all active projects.
• Provide leadership to clients and internal partners and deliver project objectives professionally and with high quality.
• Build client confidence and represent Epiq’s service delivery offering.

Benefits

• May be eligible for an annual bonus.
• Epiq describes enterprise-wide learning and mobility, flexibility, and a benefits package; specific benefits are referenced through a link but not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed