Client Services Project Manager

Epiq•Boston, MA

1d•$100,000 - $120,000•Remote

About The Position

The Project Manager of Client Services leads the successful management of assigned client relationships through effective project-management coordination and execution. The role requires experience in the electronic discovery industry and the ability to manage multiple projects and client relationships in a fast-paced environment. The Project Manager serves as a primary client liaison and public face of Epiq’s service delivery, ensuring projects meet client requirements with high quality and accuracy while maintaining effective communication with clients and internal partners. The role executes project forecasts and work schedules established by a Senior Project Manager or Client Services Director, maintains current project status records, and addresses or escalates client issues promptly. Compensation is $100,000 to $120,000 annually, with possible eligibility for an annual bonus. The specific salary depends on factors including location, qualifications, interview performance, and pay parity.

Requirements

At least 2 years of experience in project-management positions with a law firm, corporate legal department, or eDiscovery service provider, typically providing a solid understanding of eDiscovery and the litigation-support industry.
Demonstrated success managing multiple simultaneous projects.
Strong oral and written communication skills that convey a confident leadership presence.
Excellent client relationship skills, including proactively managing expectations, recognizing client needs, and adapting company capabilities to meet client requirements.
Solid understanding of database design and management, data-processing activities, and legal document-review requirements.
Ability to control all aspects of a project from initial planning through final production.
Ability to develop project plans, balance client requirements, build relationships, and review financial and billing information in a timely manner.

Responsibilities

Serve as the primary liaison with key client representatives and own the service-delivery relationship.
Drive client satisfaction through effective coordination and communication of deliverables.
Execute project forecasts and work schedules implemented by the Senior Project Manager or Client Services Director.
Verify that client and project requirements are met with high quality and accuracy, communicating routinely with clients and internal partners.
Communicate proactively with clients and resolve client issues or escalate them promptly to the Senior Project Manager or Client Services Director.
Maintain up-to-date records on the status of all projects.
Demonstrate leadership to clients and internal partners, delivering project objectives professionally and to a high standard.
Manage projects from initial planning through final production, develop project plans, balance client requirements, build relationships, and review financial and billing information in time to meet deadlines consistently.