Manager for Employee and Volunteer Experience

New York Botanical Garden•Bronx, NY

10d

About The Position

The Manager for Employee and Volunteer Experience coordinates programs that strengthen the experience of working, interning, and volunteering at the New York Botanical Garden (NYBG). Assigned programs include employee engagement and recognition, volunteer and tour guide programs, internships, career exploration and workforce partnerships, and accessibility training and visitor experiences. The Manager oversees day-to-day delivery and administration, including recruitment, placement, participant onboarding, scheduling, communications, participant support, partnership coordination, recordkeeping, and program-level outcome tracking. Reporting directly to the AVP for Employee and Volunteer Engagement, the Manager works across departments to align assigned programs with institutional learning and engagement priorities. Human Resources retains authority for employment decisions, and responsible departments retain technical instruction and participant supervision.

Requirements

Bachelor’s degree in a related field preferred, or an equivalent combination of education and experience.
Experience managing day-to-day employee engagement, volunteer, internship, workforce partnership, accessibility, or community engagement programs.
Strong interpersonal, communication, organizational, partnership-management, and customer service skills.
Ability to manage multiple programs, schedules, deadlines, data requirements, and stakeholder relationships.
Strong writing, facilitation, training-coordination, and presentation skills.
Ability to collaborate with employees, volunteers, interns, educational institutions, workforce organizations, community partners, and the public.
Sound judgment, discretion, and professionalism in sensitive or complex program matters.
Commitment to welcoming, accessible, and inclusive employee, volunteer, learning, and visitor experiences.
Proficiency with Microsoft 365 and experience with volunteer management, scheduling, registration, database, or reporting systems.
Physical ability to stand, walk, sit, use hands for job-related tasks, and lift or move items weighing up to 25 pounds.
Ability to work outdoors in a range of weather conditions and in environments where noise levels may vary from low to loud.

Nice To Haves

Experience recruiting, onboarding, training, scheduling, and supporting volunteers, interns, or other program participants.
Volgistics experience.
Experience coordinating cross-departmental program delivery, participant placements, partner commitments, and program-level reporting.
Knowledge of accessible program practices, participant support, and responsible data handling.
Experience supporting employee recognition, career-exploration activities, mentoring logistics, or accessible program delivery.

Responsibilities

Implement program priorities, standards, and goals established with the AVP for Employee and Volunteer Engagement, coordinating departmental contributions to institutional initiatives.
Assess departmental needs and placement capacity; coordinate outreach, recruitment, selection, and placement for volunteer, internship, service-learning, youth employment, and workforce programs with Garden departments and partner organizations.
Manage onboarding, participant support, schedules, coverage, and follow-up for assigned programs and events, applying consistent participation and completion standards.
Coordinate engagement, recognition, and appreciation activities to strengthen belonging and connection among employees and volunteer program participants.
Coordinate registration, scheduling, communications, materials, and attendance for learning activities within assigned programs; share participant needs and scheduling information to support alignment with the institutional learning calendar.
Coordinate career-exploration experiences, including mentoring matches, job shadowing, cross-training, and stretch-assignment logistics; refer employee development planning and professional learning needs to responsible managers and learning staff.
Maintain orientation materials, participant guides, and program resources using approved content and learning objectives; coordinate updates with responsible content owners.
Coordinate accessibility training and accessible visitor experiences, including Touch Tours, Multi-Sensory Tours, Sensory-Friendly programs, and ASL-interpreted tours. Arrange qualified instructors, interpreters, materials, schedules, and participant support, and align training activities with the institutional learning program.
Apply accessibility principles throughout assigned programs.
Maintain placement and program-delivery relationships with educational institutions, workforce organizations, and Bronx community partners; coordinate participant opportunities and partner commitments and represent programs on relevant committees and professional groups.
Coordinate program communications and serve as a primary contact for employees, volunteers, interns, partners, departments, and the public.
Maintain administrative procedures, calendars, and participant records, including participation, required learning completion, volunteer hours, and education or employment outcomes where applicable and available; record and provide completion records to relevant program partners.
Gather participant and partner feedback and review program operations, access, participation, and placement outcomes; recommend improvements to the AVP and share learning-related findings with relevant program partners.
Assist with development of institutional dashboards and reports and provide accurate program-level data using established definitions, reporting requirements, consent practices, and data safeguards; coordinate learning-related submissions with responsible system and reporting owners.
Prepare cost estimates, track approved expenses, coordinate purchasing, and provide program information for proposals and required reports within the AVP’s assigned portfolio; maintain departmental supplies and inventory.
Bring risks, resource needs, lessons learned, and improvement opportunities requiring leadership attention to the AVP.