Employee Experience Manager
About The Position
The Employee Experience Manager oversees employee recruitment and development, store productivity, and efforts to meet sales and margin targets. The role manages back-of-house operations and the hardlines section of the sales floor, including product rotation and availability. It also manages employee communications, conducts career and progress check-ins, and ensures completion of required online training. The position researches and evaluates data, reports findings, and supports the development and implementation of policies, procedures, and programs. It requires familiarity with the retail stores operations budget and may involve input into spending decisions related to vendors, systems, and projects. The role typically works on projects and initiatives spanning 12 months to 2 years.
Requirements
- Two years of college education or equivalent experience, and a minimum of five years of experience.
- Forklift certification, if required at the site.
- Ability to work a varied schedule and flexible hours, including at least two closing shifts per week and every other weekend as scheduled; additional nights and weekend shifts may be required to meet business needs.
- Must have a working phone that allows communication accessibility.
Responsibilities
- Focus on individual and store production goals and maximize the value of donations through sustainable practices and secondary-market efforts to achieve budgeted sales and margin; coach employees on their progress.
- Manage hiring and onboarding for new hires, assess their progress, and conduct check-ins on readiness.
- Oversee hardlines product rotation to maintain a continuous flow of new merchandise and product availability.
- Support oversight of associates and non-exempt leadership to provide adequate donation and point-of-sale coverage, maintain customer service, and meet product-flow and store-environment standards.
- Ensure employees complete and comply with online training requirements; monitor performance and provide feedback and development opportunities.
- Enter report data accurately and on time, monitor the team's data-entry accuracy and timeliness, and provide coaching as needed.
- Analyze report data and relevant documentation to identify trends and improvement opportunities, and provide actionable insights to store leadership.
- Communicate and implement policies and procedures, address team concerns, and manage communication binders and boards.
- Monitor the sales floor for compliance with operational standards and safety guidelines, maintaining a clean, organized, customer-friendly environment.
- Recognize employee strengths and delegate challenging assignments to support satisfaction, development, and productivity.
- Partner with coworkers to advance their development as appropriate.
- Participate in formal or departmental projects as a team member or subject matter expert, contribute ideas and solutions, balance project work with routine duties, communicate with a supervisor about change, and follow through on learning and skill-building needed to adapt.
- Work independently under light supervision; research, analyze, and evaluate situations, report findings, and solve advanced problems.
- Champion Goodwill community-engagement initiatives, participate in relevant volunteer opportunities, and participate in industry or knowledge groups.
- Complete other responsibilities and duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability insurance
- Life insurance
- Retirement plan
- Paid time off (PTO)
- Incentive plan eligibility for certain roles; participation does not guarantee payment and is subject to plan terms and conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
