Employee Experience Manager
About The Position
The Employee Experience Manager oversees employee recruitment and development, store productivity, and achievement of sales and margin targets. The role manages back-of-house operations and the hardlines section of the sales floor, including merchandise rotation, employee communications, career-path check-ins, and compliance with online training requirements. The manager researches and evaluates data, reports findings, and supports the development and implementation of policies, procedures, and programs. The position is familiar with the retail stores operations budget and may provide input on spending decisions related to vendors, systems, and projects. Projects and initiatives typically span 12 months to 2 years.
Requirements
- Two years of college education or equivalent experience, and a minimum of 5 years of experience.
- Forklift certification, if required at the site.
- Ability to work a varied schedule and flexible hours, including at least two closing shifts per week and every other weekend as scheduled; additional night and weekend shifts may be required to meet business needs.
- Must have a working phone that allows for communication accessibility.
- Ability to meet the stated physical and sensory demands, including lifting and moving objects, standing for extended periods, traveling, and working around specified hazards and weather conditions.
Responsibilities
- Focus on individual and store production goals, maximizing donation value through sustainable practices and secondary-market efforts to achieve budgeted sales and margin; coach employees on their progress.
- Manage hiring and onboarding for new employees, assess their progress, and conduct check-ins regarding readiness.
- Oversee hardline product rotation to maintain a continuous flow of new merchandise and product availability.
- Support oversight of associates and non-exempt leadership, ensuring adequate donation and point-of-sale coverage, customer service, product flow, and store environment standards.
- Ensure employees complete and comply with online training requirements; monitor performance and provide feedback and development opportunities.
- Enter report data accurately and on time, monitor team data-entry accuracy and timeliness, and coach as needed.
- Analyze report data and relevant documentation to identify trends and improvement opportunities, and provide actionable insights to store leadership.
- Communicate and implement policies and procedures, address team concerns, and manage communication binders and boards.
- Monitor the sales floor for operational standards and safety compliance, and maintain a clean, organized, customer-friendly environment.
- Recognize employee strengths and delegate challenging assignments to support satisfaction, development, and productivity.
- Partner with coworkers to advance their development, as applicable.
- Contribute to formal or department projects as a team member or subject matter expert, help develop solutions, balance project work with routine responsibilities, communicate about changes, and build the skills needed to adapt.
- Research, analyze, and evaluate situations; report findings and solve advanced problems while working independently under light supervision.
- Champion Goodwill community engagement initiatives, participate in relevant volunteer opportunities, and participate in industry or knowledge groups.
- Complete other job responsibilities and duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability insurance
- Life insurance
- Retirement plan
- Paid time off (PTO)
- Some roles may be eligible to participate in an incentive plan; participation does not guarantee payment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
