Employee Experience Manager

Goodwill Greater Milwaukee & Chicago•West Bend, WI

About The Position

The Employee Experience Manager oversees employee recruitment and development, helps drive store productivity, and supports achievement of sales and margin targets. The role manages back-of-house operations and the hardlines section on the sales floor, including product rotation and merchandise availability. It also manages employee communication channels, conducts career path check-ins, and ensures employees complete required online training. The manager researches and evaluates data, reports findings, and supports the development and implementation of policies, procedures, and programs. The role is familiar with the Retail stores operations budget and may provide input into spending decisions related to vendors, systems, and projects. Projects and initiatives typically span 12 months to 2 years. The position works independently with light supervision and periodic review. It may contribute to formal or department projects as a team member or subject matter expert, and champions Goodwill community engagement initiatives. The role includes a varied, flexible schedule with at least two closing shifts per week and every other weekend as scheduled; additional night and weekend shifts may be required. Travel is required.

Requirements

Two years of college education or equivalent experience, and a minimum of five years of experience.
Forklift certification, if required at the site.
Ability to work a varied schedule and flexible hours, including at least two closing shifts per week and every other weekend as scheduled; additional nights and weekend shifts may be required to meet business needs.
Must have a working phone that allows for communication accessibility.

Responsibilities

Focus on individual and store production goals and maximize the value of donations through sustainable practices and secondary market efforts to achieve budgeted sales and margin; coach employees on their progress as needed.
Manage hiring and onboarding for new hires, assess new employees, and conduct progress and readiness check-ins.
Oversee hardline product rotation to maintain a continuous flow of new merchandise and overall product availability.
Support oversight of associates and non-exempt leadership to provide adequate donation and/or point-of-sale coverage and maintain customer service, donation coverage, product flow, and store environment standards.
Ensure employees complete and comply with online training requirements; monitor performance and provide feedback and development opportunities.
Enter report data accurately and on time, monitor the team's accuracy and timeliness, and provide coaching as needed.
Analyze report data and relevant documentation to identify trends and improvement areas, and provide actionable insights to store leadership.
Communicate and implement policies and procedures, address team concerns, and manage communication binders and boards to keep employees informed.
Monitor the sales floor for compliance with operational standards and safety guidelines and maintain a clean, organized, customer-friendly environment.
Recognize employee strengths and delegate challenging assignments to support employee satisfaction, development, and productivity.
Partner with coworkers to support their development, as applicable.
Contribute ideas and solutions to projects, balance project work with routine responsibilities, communicate appropriately with a supervisor about change, and follow through on learning and skill-building needed to adapt.
Research, analyze, and evaluate situations, report findings, and solve advanced problems.
Champion Goodwill community engagement initiatives, participate in relevant volunteer opportunities, and participate in industry or knowledge groups.
Complete other job responsibilities and duties as assigned.