Senior Manager, Employee Experience

24 Hour Home Care - Corporate Division • El Segundo, CA

4h • $110,000 - $130,000 • Hybrid

About The Position

The Senior Manager, Employee Experience leads the development and execution of programs, communications, and initiatives that strengthen employee engagement, culture, recognition, and connection across 24 Hour Home Care. The role leads the Employee Experience function and creates meaningful, consistent experiences for employees across corporate, field, remote, and frontline environments.

Reporting to the Vice President of Talent Management, this hands-on position partners with People leadership and cross-functional teams to bring the company's Team of One philosophy to life. The role owns the employee experience roadmap, translating strategic priorities into scalable programs, measurable outcomes, and continuous improvements throughout the employee journey.

This is a hybrid position, with attendance at the El Segundo office once per quarter. Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time; depending on the position and business needs, employees may be required to work any scheduled shift within those operating hours.

Requirements

• 6+ years of progressive experience in employee experience, employee engagement, internal communications, talent management, organizational development, or a related People function.
• Demonstrated experience developing, implementing, and managing employee programs within a complex, multi-location, or distributed organization.
• Strong understanding of employee engagement, recognition, organizational culture, employee listening, and the employee lifecycle.
• Proven ability to independently manage multiple initiatives from strategy and planning through implementation, measurement, and continuous improvement.
• Skills in employee experience strategy, engagement, and culture development.
• Skills in internal communications, employee listening, and recognition programs.
• Skills in program management, project execution, and organizational planning.
• Skills in data analysis, employee feedback interpretation, and performance measurement.
• Skills in cross-functional collaboration, stakeholder influence, and creative problem solving.

Nice To Haves

• Experience supporting frontline, hourly, field-based, or geographically dispersed employees is strongly preferred.

Responsibilities

• Develop and execute the enterprise Employee Experience strategy, roadmap, and annual calendar, aligning engagement, recognition, communications, employee listening, and community initiatives with organizational priorities.
• Lead employee engagement and listening programs, including surveys, focus groups, and feedback channels, and translate insights into actionable improvements and measurable outcomes.
• Build and manage employee recognition programs, cultural initiatives, and a Culture Ambassador network to strengthen connection, belonging, and engagement across a diverse workforce.
• Own People communications strategy and execution, developing employee messaging, communication calendars, manager resources, and consistent channels for sharing important organizational information.
• Enhance the employee journey by identifying opportunities to improve onboarding, employee milestones, career transitions, and other experiences that influence engagement and retention.
• Develop and oversee company-wide community impact and volunteer initiatives that connect employees to the organization's mission and communities served.
• Establish Employee Experience metrics, monitor program effectiveness, and collaborate with leaders to improve engagement, participation, communication effectiveness, and employee satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed