Senior Program Manager, Employee Experience

Dropbox

4d • $127,800 - $194,600

About The Position

Dropbox’s Virtual First team researches, tests, and scales better ways of working for a distributed organization, combining organizational research, experimentation, behavioral science, technology, and employee experience. The Senior Program Manager, Employee Experience owns a strategic Virtual First work stream focused on tool optimization and technology-enabled ways of working. The role identifies opportunities to improve employee effectiveness and translates them into research, experiments, recommendations, and scalable organizational change.

This role combines program management with research, innovation, and cross-functional stakeholder management. It manages a portfolio of interconnected programs, with particular focus on knowledge management, AI enablement, and building employee confidence with tools and technology. The position establishes research priorities, designs and facilitates experiments, synthesizes findings, and partners across Dropbox to improve how people work.

Success means creating new knowledge, translating it into clear recommendations, and driving measurable improvements in employee effectiveness, tool confidence, and adoption of AI-enabled and technology-supported ways of working.

Requirements

• 8+ years of experience in program management, organizational effectiveness, workplace strategy, employee experience, innovation, research, or a related discipline.
• Expertise in tools and technology enablement, including AI adoption, knowledge management, digital workflows, automation, and the design of technology-enabled ways of working that improve employee effectiveness.
• Demonstrated experience independently leading complex, cross-functional programs from ambiguity through measurable outcomes.
• Experience designing and managing research, pilots, experiments, or other evidence-based innovation programs.
• Strong understanding of Virtual First, distributed, hybrid, or modern ways of working.
• Excellent written, verbal, facilitation, and executive communication skills.
• Comfort working in ambiguity and proactively identifying opportunities rather than waiting for assignments.

Nice To Haves

• Experience working in a distributed or Virtual First organization.
• Experience with organizational behavior, change management, behavioral science, workplace research, or human-centered design.
• Demonstrated curiosity about the future of work and emerging technologies.

Responsibilities

• Own the strategy, roadmap, priorities, and outcomes of a Virtual First work stream focused on technology, including tools, workflows, automations, AI enablement, and knowledge management.
• Design and lead organizational research, pilots, and experiments that test new ways of working.
• Translate qualitative and quantitative findings into actionable recommendations, behavioral frameworks, and operating models for downstream adoption.
• Manage a portfolio of concurrent programs and initiatives from initial scoping through research, validation, and enablement planning.
• Establish clear objectives, success measures, milestones, risks, and reporting across the work stream.
• Facilitate cross-functional Steering Committees and initiatives involving stakeholders across People, Technology, Communications, Operations, and other business functions.
• Partner with People Analytics and other measurement experts to establish research methodologies and evaluate outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed