Coordinator - Employee Experience

Mayo Clinic•Rochester, MN

3d•$64,100 - $86,600•Hybrid

About The Position

The Employee Experience Coordinator performs core, advanced, and complex operational, administrative, executive support, and financial functions for the Department of Business Development (BD), supporting day-to-day employee experience business activities. The role requires strong interpersonal, communication, organizational, and project management skills, the ability to work independently with minimal supervision, and the ability to make decisions and prioritize work under accuracy and time pressures. The coordinator records, reviews, modifies, and updates department records, which may include Mayo Clinic Ventures’ proprietary intellectual property database for agreement, patent, and disclosure information. The role supports accounts receivable and payable activities and government intellectual property reporting requirements, and handles substantial amounts of business-confidential information. The coordinator is a key member of operational and administrative support training, onboarding, offboarding, and supervisor teams; supports department supervisors; and mentors colleagues through daily interactions. The position also develops and implements operational workflow improvements, provides customer service to internal and external clients, assists BD executive leadership with administrative support as needed, and supports department events and employee engagement activities. This is a hybrid position located within 100 miles of the Rochester, Minnesota campus.

Requirements

Bachelor's degree in business or a related field, or the stated alternative of five or more years of experience in technology transfer/commercialization or venture management and at least 1–2 years of post-secondary education.
Strong analytical skills and attention to detail.
Ability to make decisions independently and solve problems.
Ability to manage multiple tasks in a fast-paced environment.
Strong interpersonal, communication, and organizational skills for interacting with personnel inside and outside the institution.
Understanding of accounting and financial principles.
Computer proficiency, including Microsoft Outlook, PowerPoint, Excel, and Word; understanding of relational database structure.
Ability to work effectively in a team setting.

Nice To Haves

Sound understanding of the licensing and patenting process.
Experience with the Mayo Clinic Ventures proprietary intellectual property management database.

Responsibilities

Perform operational, administrative, executive support, and financial functions for the Department of Business Development.
Record, review, modify, and update department records, including potentially information in the Mayo Clinic Ventures proprietary intellectual property database.
Manage agreement, patent, and disclosure information and support government intellectual property reporting requirements.
Support accounts receivable and accounts payable activities.
Handle business-confidential information and perform multiple duties accurately under time pressure.
Anticipate issues, make effective decisions, and prioritize tasks to meet deadlines while working independently with minimal supervision.
Support operational and administrative training, onboarding, offboarding, and supervisor activities.
Provide support to department supervisors and mentor colleagues through daily interactions.
Create and implement improvements to operational workflows.
Provide customer service to internal and external Business Development clients through telephone, written, and in-person contact.
Provide executive administrative support to BD executive leadership as needed.
Support department events and employee engagement activities.