Sr. Manager, Volunteer Engagement

Operation Warm•Thornbury Township, PA

11d•Hybrid

About The Position

The Senior Manager, Volunteer Engagement is responsible for the leadership, growth, and strategic direction of Operation Warm's Community Impact Volunteer (CIV) Program. The role develops and executes strategies to strengthen volunteer engagement, build volunteer leadership capacity, expand program reach, and create systems and processes that support sustainable growth. The Senior Manager leads and supports volunteer leaders across the United States and Canada and collaborates across departments to ensure volunteer efforts support organizational priorities, events, and growth objectives. The position may require night and weekend hours and travel as needed, including travel of up to 5%.

Requirements

At least 3 years of experience managing volunteers, programs, or community engagement initiatives, including responsibility for strategic planning, program growth, or program development.
Demonstrated ability to manage, develop, and motivate teams.
Experience using data and reporting to inform decision-making and program improvement.
Ability to translate strategy into actionable plans, build effective processes, and drive initiatives from concept to implementation.
Strong communication, relationship-building, and collaboration skills.
Proficiency with Microsoft Office products.
Ability to travel up to 5% as required.

Nice To Haves

Salesforce or other CRM experience.
Spanish language proficiency.

Responsibilities

Develop and execute annual and multi-year strategies, goals, and key performance indicators to drive program growth, volunteer engagement, and organizational impact.
Monitor program performance and recommend improvements based on data, feedback, and organizational needs.
Identify and pursue opportunities to expand program reach, strengthen volunteer engagement, and increase the program's contribution to organizational goals.
Build, develop, coach, and retain a network of volunteer leaders capable of supporting program growth and organizational priorities.
Foster accountability, engagement, recognition, and continuous improvement among volunteer leaders.
Develop succession plans and leadership pipelines for key volunteer leadership roles.
Ensure volunteer compliance requirements, policies, and procedures are consistently followed.
Design and continuously improve scalable systems, processes, and operating procedures for efficient and consistent program growth.
Develop and maintain volunteer training materials, program resources, and operational documentation.
Build relationships with community organizations, stakeholders, and volunteer supporters.
Partner across departments to identify opportunities for volunteers to support organizational priorities, events, community engagement, and growth initiatives.
Perform other duties as assigned.