Volunteer Engagement Coordinator

Nourishing Hope•Chicago, IL

1d•Onsite

About The Position

Nourishing Hope is a Chicago nonprofit working to end food hunger and address its root causes. The Volunteer Engagement Coordinator creates a positive volunteer experience and helps meet organizational volunteer needs by stewarding and coordinating volunteers and volunteer groups at four locations. The role supports more than 100,000 volunteer hours annually, works in person, and may travel to Nourishing Hope locations. It also helps build relationships with volunteer and donor communities. The position primarily works at the Hub location at 5151 N Ravenswood Ave, Chicago. The schedule is Tuesday through Saturday, 8:30 a.m. to 5:00 p.m., with occasional evening shifts and Saturday shifts at headquarters at 1716 W Hubbard Street. Evening and weekend availability is required, and hours and onsite locations may vary with program needs. The coordinator leads volunteer-group coordination, supports donor stewardship and community partnerships, creates volunteer communications and resources, maintains volunteer data, assists with recruitment and retention, represents the organization publicly, supervises interns, and provides cross-departmental support. The position reports to the Manager of Volunteer Engagement.

Requirements

High school diploma.
1–3 years of experience working with volunteers in a nonprofit, events, or fundraising setting.
Working knowledge of Microsoft Office Suite and Google Suite.
Ability to work collaboratively across the development department and organization.
Ability to work with groups in a fast-paced environment.
Comfort with public speaking.
Clear verbal and written communication skills.
Ability to multitask, maintain attention to detail, and stay organized.
Critical-thinking and problem-solving skills.
Ability to work independently and as part of a team.
Commitment to Nourishing Hope’s mission and belief in the importance of food security for all.
Ability to work occasional evening and weekend hours.
Ability to lift up to 25 pounds frequently; lift, bend, crouch, and reach; and remain on one’s feet for most of the day, including prolonged standing and walking.
Ability to occasionally operate a cargo van.
Manual dexterity to use a computer, mouse, telephone, and other standard office equipment.
Ability to perform sedentary work primarily involving sitting and standing.
Close visual acuity, with correction, to read work documents and computer displays; visual acuity to operate a motor vehicle; and ability to adjust focus and use depth perception, peripheral vision, and color vision safely in a collaborative physical environment.
Ability to communicate spoken instructions accurately, loudly, or quickly when required.

Nice To Haves

Associate’s or bachelor’s degree.
Experience with Salesforce or another CRM database platform.
Valid State of Illinois driver’s license and a three-year clean driving record.

Responsibilities

Coordinate volunteer groups of five or more, including communications, scheduling, and on-site logistics across Nourishing Hope’s four locations.
Partner with development and program teams to provide a seamless volunteer experience from initial inquiry through completion of a service shift.
Serve as a liaison for schools, residential buildings, and small businesses, introducing them to volunteer activities and fundraising opportunities.
Manage a portfolio of small business partners and collaborate on stewardship plans to encourage volunteers to become long-term financial supporters.
Produce the Monthly Volunteer Bulletin and update orientation materials and website content.
Manage on-site volunteer resources, deliver announcements, guide tours, and maintain the cafe board and name tag systems.
Use agency-wide data tools to maintain accurate volunteer records and monitor attendance trends.
Support volunteer recruitment and retention strategies to maintain a pipeline of volunteers for organizational programs.
Represent Nourishing Hope as a community ambassador and promote its mission and values.
Supervise interns and provide cross-departmental support as assigned.