Seasonal Volunteer Engagement Coordinator

Metropolitan Ministries•Tampa, FL

About The Position

The Seasonal Volunteer Engagement Coordinator creates an exceptional volunteer experience throughout the holiday season by supporting recruitment, placement, orientation, stewardship, engagement, and evaluation. The coordinator serves as a welcoming ambassador for Metropolitan Ministries, helping volunteers, community partners, and guests feel valued, informed, and connected to the mission while supporting holiday operations across the Tampa Bay area. Metropolitan Ministries is a community nonprofit that has provided solutions for people experiencing homelessness or at risk of homelessness since 1972. It serves families in Hillsborough, Pinellas, Pasco, Polk, and Hernando counties. This temporary seasonal assignment runs from October 5, 2026, through December 24, 2026, with a 40-hour workweek and a schedule that may include weekends, evenings, and special events. The stated salary is $18.00.

Requirements

Experience in customer service, volunteer coordination or management, or a related background.
Comfort working with poor and homeless individuals and families, and a heart for ministry.
Strong computer literacy, including word processing, PowerPoint, spreadsheet, database, and email software.
Excellent written and verbal communication skills in English.
Ability to work independently as a self-starter and as part of a multidisciplinary framework.
Ability to explain Metropolitan Ministries' mission, programs, and needs to individuals and large groups.
Excellent organizational skills, attention to detail, and ability to plan events and maintain systems efficiently and cost-effectively.
Maturity and sensitivity regarding faith, culture, and other sources of diversity.
Hearing and speaking ability sufficient for effective oral communication.
Physical, emotional, and spiritual stamina to handle job-related issues and stress.
Ability to walk, climb stairs, and lift 30 pounds.
Ability to work outdoors or in a temporary shelter environment in the local climate and its normal fluctuations.
Legal authorization to work in the United States.
Reliable transportation for community site visits; mileage reimbursement is provided.
Must pass applicable pre-employment background screening.
Ability to accommodate a flexible schedule during the October–December holiday season, including weekends, evenings, and special events.

Nice To Haves

Bachelor's degree preferred but not required.
Bilingual ability preferred but not required.

Responsibilities

Provide a welcoming, hospitable experience and excellent customer service to volunteers, visitors, and community groups, consistent with Metropolitan Ministries' values and Metro Spirit standards.
Manage volunteer check-in, registration, and scheduling using the Volunteer Management System, and help volunteers set up accounts, register, and find service opportunities.
Coordinate volunteer placements for holiday programs, special events, and service opportunities in Hillsborough, Pasco, and Pinellas counties.
Facilitate volunteer orientations and training covering the organization's mission, expectations, safety procedures, and service assignments.
Build relationships with individual volunteers, volunteer leaders, and community groups to support engagement, retention, and long-term connection to the organization.
Help Holiday Volunteer Leaders meet seasonal volunteer needs.
Work with ministry departments to assess volunteer needs, create meaningful service opportunities, and deploy volunteers effectively to support operational goals.
Serve alongside Holiday teams at community sites throughout Tampa Bay, supporting volunteers and representing Metropolitan Ministries.
Support volunteer recognition, appreciation events, impact sharing, and follow-up communications.
Collect volunteer feedback and assist with evaluations, surveys, and reporting to improve the volunteer experience and program effectiveness.
Maintain accurate volunteer records, participation data, service hours, and engagement metrics.