Volunteer Engagement Coordinator

Purpose Brands 414•Fayetteville, NC

9h•Hybrid

About The Position

The Volunteer Engagement Coordinator works with the Volunteer Program team to recruit and connect individuals and groups with service opportunities, while managing the administrative processes and systems that support volunteer involvement. The role supports Purpose Brands 414’s faith-centered mission and volunteer culture through recruitment, placement, onboarding, engagement, retention, recognition, reporting, and continuous improvement. The coordinator serves as the primary contact for internal leaders requesting volunteer support and for community volunteer groups from initial inquiry through placement, service, and follow-up. They administer the Volunteero volunteer management platform, oversee onboarding, maintain volunteer records and opportunities, and train and support staff, Volunteer Leads, and volunteers. The role also maintains relationships with volunteers and group coordinators, tracks engagement and retention, coordinates recognition activities, and supports volunteer appreciation events. The position provides day-to-day leadership and support to assigned interns and offers on-site assistance at Purpose Hub to facilitate volunteer groups. It is a full-time role of 40–45 hours per week, based in a hybrid arrangement in Fayetteville, Arkansas. Work includes remote administration, in-office collaboration at Purpose Hub, and hands-on work with volunteers. Regular in-person presence is expected, with some flexibility to work remotely. Occasional evenings and Saturdays are required. The role also includes participating in and leading prayer, offering faith-centered encouragement when appropriate, and supporting fundraising and other shared mission responsibilities. Compensation is $38,000–$45,000 per year.

Requirements

Strong relationship-building and communication skills.
Comfort with recruiting, outreach, networking, and developing community partnerships.
Strong organizational, administrative, detail-oriented, and follow-through skills.
Comfort using technology, managing databases, and learning new systems.
Ability to take initiative, manage multiple priorities, and identify process improvements.
Ability to work independently while collaborating with a team.
Ability to communicate warmly, clearly, and professionally by email, phone, and in person.
Experience with volunteer management, nonprofit administration, or community engagement.
Alignment with the mission, values, and faith-centered culture of Purpose Brands 414.
Availability for occasional evening and Saturday work to facilitate volunteer groups.

Responsibilities

Develop and implement strategies to recruit individual volunteers and volunteer groups.
Identify and pursue opportunities to engage community organizations, establish volunteer partnerships, and expand the volunteer network.
Represent Purpose Brands 414 at community events, volunteer fairs, and networking opportunities focused on volunteer recruitment.
Provide the Marketing team with volunteer opportunity dates, details, and other information for promotional communications.
Serve as the primary contact for PB414 leaders requesting volunteer support, assess needs, and determine recruitment strategies.
Match volunteers and groups with opportunities based on interests, skills, availability, and organizational needs.
Coordinate community volunteer groups from initial inquiry through placement, service, and follow-up; manage related documentation, schedules, and administrative needs.
Administer Volunteero, including volunteer profiles, records, registrations, forms, opportunities, and system updates.
Oversee volunteer onboarding from registration through completion of required steps, and create and manage volunteer opportunities in Volunteero.
Provide Volunteero training and support to staff, Volunteer Leads, and volunteers.
Partner with the Volunteer Operations Lead to maintain onboarding processes and volunteer journeys and develop training pathways as needed.
Connect volunteers with additional service opportunities, leadership roles, and ways to deepen their involvement, including new volunteer teams.
Maintain relationships with volunteers and group coordinators to deepen engagement, increase participation, and build long-term connections.
Monitor volunteer engagement and retention and identify ways to strengthen the volunteer experience.
Respond to requests to verify volunteer service hours.
Foster a volunteer culture consistent with Purpose Brands 414’s mission, values, and servant-hearted culture.
Coordinate the volunteer recognition plan, monitor service milestones, and organize recognition efforts, awards, and gifts within the approved plan and budget.
Evaluate recognition efforts and recommend improvements to volunteer engagement, appreciation, and retention.
Assist with Volunteer Appreciation Month and the annual Volunteer Brunch in April.
Maintain volunteer program reports, dashboards, and performance metrics; review data to identify trends and areas for improvement.
Recommend improvements to volunteer systems, administrative processes, recruitment strategies, and communication.
Provide day-to-day leadership and support to assigned interns, including setting expectations, offering guidance and feedback, and addressing performance or development needs.
Provide on-site support at Purpose Hub as needed to facilitate volunteer groups, answer questions, explain roles and responsibilities, and ensure groups are effectively engaged.
Participate in and lead prayer as part of internal meetings and team gatherings; offer to pray with customers and team members when appropriate and provide Christ-centered encouragement consistent with the organization’s mission.
Conduct oneself consistently with PB414’s statement of faith, values, and expectations.
Welcome, support, and empower volunteers, and support and participate in fundraising efforts.
Adapt to changing organizational priorities and volunteer needs and perform other duties as assigned in support of the organization’s mission and growth.

Benefits

Optional medical, dental, vision, disability, and flexible spending account (FSA) plans.
Employer-provided $50,000 life insurance policy.
20 days of annual paid time off, prorated based on hire date, plus 10 paid holidays and organizational holiday closures; PTO accrual increases with tenure.
Three days of paid volunteer time off annually.
Annual work-anniversary gifts.
A 15-day paid sabbatical at 1.5x pay for every seven consecutive years of service.
50% team member discount, with a maximum of $10 per item, on purchases across PB414 initiatives.
Access to certified counseling services through The Joshua Center.
Ongoing investment in personal, professional, leadership, and spiritual growth.
Annual 3% cost-of-living adjustment.
Annual holiday gift.