Volunteer Engagement Coordinator

Nourishing Hope•Chicago, IL

3d•Onsite

About The Position

Nourishing Hope is a Chicago nonprofit working to end food hunger and address its root causes. The organization provides nutritious food, social services, and mental health support to individuals and families across Chicago. The Volunteer Engagement Coordinator helps create a positive volunteer experience and meets organizational volunteer needs by stewarding and coordinating volunteers and groups through hands-on opportunities at four locations. The role helps manage and support more than 100,000 volunteer hours annually and works in person, with travel to Nourishing Hope locations as needed. The position primarily works at the Hub location at 5151 N Ravenswood Ave, Chicago. The schedule is Tuesday through Saturday, 8:30 a.m. to 5:00 p.m., with occasional Saturday shifts at headquarters on W Hubbard Street and occasional shifts that extend into the evening. Evening and weekend work is required, and hours and onsite location may vary with program needs. The coordinator reports to the Manager of Volunteer Engagement. The role coordinates volunteer groups of five or more, including communications, scheduling, and onsite logistics. It also supports donor stewardship and community partnerships, volunteer communications and resources, data management, recruitment and retention, and mission advocacy. The coordinator supervises interns and provides cross-departmental support as assigned.

Requirements

High school diploma.
1–3 years of experience working with volunteers in a nonprofit, events, or fundraising setting.
Working knowledge of Microsoft Office Suite and Google Suite.
Ability to work collaboratively across the development department and organization.
Energy for working with groups of people in a fast-paced environment.
Comfort with public speaking.
Clear verbal and written communication skills.
Ability to multitask, maintain attention to detail, and stay organized.
Critical-thinking and problem-solving skills.
Ability to work independently and as a member of a team.
Commitment to Nourishing Hope’s mission and an understanding of and belief in the importance of food security for all.
Ability to work occasional evening and weekend hours.
Ability to lift up to 25 pounds frequently; lift, bend, crouch, and reach; and work on one’s feet for most of the day.
Ability to engage in prolonged standing and walking and to do sedentary work that primarily involves sitting or standing.
Ability to occasionally operate a cargo van.
Manual dexterity to use a computer, mouse, telephone, and other standard office equipment.
Ability to speak and convey detailed or important instructions accurately, loudly, or quickly.
Close visual acuity, with correction, to read work documents and computer screens, and visual acuity, with correction, to operate a motor vehicle.
Ability to adjust focus and use depth perception, peripheral vision, and color vision to operate safely in a collaborative, physical environment.

Nice To Haves

Associate’s or bachelor’s degree.
Experience with Salesforce or another CRM database platform.
Valid State of Illinois driver’s license and three years of clean driving record.

Responsibilities

Coordinate volunteer groups of five or more, including communications, scheduling, and onsite logistics across Nourishing Hope’s four city locations.
Partner with development and program teams to provide a seamless volunteer experience from initial inquiry through completion of a service shift.
Serve as a liaison for schools, residential buildings, and small businesses to introduce volunteer activities and fundraising opportunities.
Manage a portfolio of small business partners and collaborate on stewardship plans to convert volunteers into long-term financial supporters.
Produce the Monthly Volunteer Bulletin and update orientation materials and website content.
Manage onsite resources, including delivering announcements, guiding tours, and maintaining the cafe board and name tag systems.
Use agency-wide data tools to maintain accurate volunteer records and monitor attendance trends.
Support recruitment and retention strategies for individual volunteers to ensure a steady pipeline of support for organizational programs.
Represent Nourishing Hope as a community ambassador and promote its mission and values.
Supervise interns and provide cross-departmental support as assigned.