Volunteer Engagement Representative
About The Position
The Volunteer Engagement Representative implements and executes volunteer programs and services to strengthen volunteer engagement. The role supports screening, referral, and placement of prospective volunteers to meet operational needs in the assigned area, and may act as a liaison to internal partners and external organizations. The representative provides support, development, and leadership guidance to volunteers. The position contributes to volunteer engagement and retention strategies, helps assess volunteer needs, supports onboarding and training, facilitates recognition efforts, and coordinates volunteer scheduling and requests. The candidate must work Eastern Standard Time Zone hours.
Requirements
- Bachelor's degree or an equivalent combination of work experience and education.
- At least 3 years of related experience.
- Ability to work on a team.
- Excellent oral and written communication skills.
- Strong interpersonal and presentation skills.
- Good organizational skills, attention to detail, and ability to manage multiple and continuously evolving priorities effectively.
- Intermediate proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Must work Eastern Standard Time Zone hours.
Nice To Haves
- Knowledge of group dynamics, customer maintenance techniques, and negotiation skills, and ability to effectively implement programs.
- Knowledge of volunteer programs and policies.
Responsibilities
- Contribute input and serve as a resource for volunteer engagement best practices.
- Review volunteer satisfaction data and collaborate with operational teams on strategies to improve volunteer satisfaction, engagement, and retention.
- Participate in implementing, executing, and monitoring volunteer engagement and retention strategies, interacting with the volunteer community personally and through volunteer infrastructure.
- Participate in developing a volunteer needs assessment for the assigned area and meet with stakeholders to align goals with volunteer needs.
- Participate in developing and implementing a comprehensive onboarding program for each volunteer position.
- Support the volunteer training plan and may facilitate volunteer training coursework.
- Provide guidance on volunteer programs, tools, and resources; support and direct volunteer trainers and ensure training is thorough and documented.
- Facilitate formal and informal recognition efforts and events that promote community and honor volunteers' contributions and experience.
- Assist in identifying partnerships and in screening and referring prospective volunteers.
- Schedule volunteers and help ensure a strong fill rate.
- Serve as a liaison to internal and external partners to ensure volunteer requests are timely and complete.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days per year, based on FLSA status and tenure.
- 11 paid holidays, comprising six core holidays and five floating holidays.
- 401(k) with up to a 6% match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
