Guest & Volunteer Services Manager

Mary Bird Perkins Cancer Center • Baton Rouge, LA

6d

About The Position

The Manager of Guest & Volunteer Services leads and enhances the patient and visitor experience across the Mary Bird Perkins Cancer Center network. The role oversees front-line guest services operations, including attendants, receptionists, and mail room staff, and manages and grows a system-wide volunteer program. The Manager advocates for compassionate care and ensures guests, patients, and family members receive exemplary service during their visits.

The position’s stated areas of responsibility are guest services management, volunteer program leadership, patient experience and service excellence, and other duties as assigned.

Requirements

• Bachelor’s degree in Healthcare Administration, Hospitality Management, Human Services, or a related field.
• Minimum of 3–5 years of experience in guest services, volunteer management, or a related healthcare leadership role.

Responsibilities

• Lead and enhance the patient and visitor experience across the Mary Bird Perkins Cancer Center network.
• Oversee front-line guest services operations, including attendants, receptionists, and mail room staff.
• Manage and grow a system-wide volunteer program.
• Advocate for compassionate care and ensure guests, patients, and family members receive exemplary service during their visits.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager