Veterinary Practice Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Ability to work on-site and on weekends when needed.
• Ability to lift patients and carry equipment up to 25 pounds; lifting or carrying items over 25 pounds requires assistance.
• Knowledge of OSHA safety techniques, including proper use of personal protective equipment.
• Excellent computer skills, including Microsoft Office applications and office technology.
• Basic math skills and ability to calculate medication dosages.
• Strong communication skills.
• Client service experience.

Nice To Haves

• Associate degree in applied science, veterinary technology, or business.
• Practice Manager Certification.

Responsibilities

• Manage practice financial performance and develop plans that engage teams in revenue-generating activities and business growth.
• Manage expenses, including pharmacy, supplies, labor, and facility costs; oversee inventory; partner with the MDVM on accurate pricing; and contribute to annual budget planning.
• Create or analyze performance reports and use insights to improve practice results.
• Direct daily practice operations so doctors and technicians can manage their workloads effectively.
• Ensure practice technology is functioning, the facility is clean, and the environment supports an excellent client experience.
• Ensure compliance with regulatory agencies and applicable laws, monitor and report violations or dangerous situations, document incidents, and maintain procedures needed to meet requirements.
• Manage staff scheduling and ensure patient scheduling meets client and team needs.
• Manage vendor and supplier relationships for practice supplies, tools, equipment, and resources.
• Track employee payroll accurately and on time, maintain records, comply with payroll regulations, respond to inquiries, and resolve discrepancies.
• Handle accounts payable, including processing invoices, verifying purchases, reconciling discrepancies, and maintaining accurate records.
• Partner with the MDVM to maintain a medical record system that meets legal standards and to ensure operating procedures are followed and veterinary records and reports are accurate and complete.
• Review client feedback, identify improvement opportunities, engage with clients, and resolve problems.
• Work with Heartland Marketing to develop and implement marketing aligned with practice goals; oversee social media, community relationships, and local initiatives.
• Ensure appropriate staffing and partner with Heartland Recruiting to fill open positions.
• Build and maintain relationships with veterinarians, support staff, distributor representatives, support center partners, and other stakeholders; pursue partnerships that improve efficiency, client experience, and sustainable growth.
• Support the practice in client reception or, if technically skilled, by assisting veterinarians; partner with Heartland Support Center as needed.
• Ensure annual compliance activities, policy reviews, compliance training, and safety training are completed by team members.
• Maintain confidentiality and secure employee records.
• Conduct annual performance evaluations and salary increases, regular staff meetings and trainings, and team activities.
• Partner with the Regional Director of Operations and Heartland Human Resources on employee relations, company policy, and labor law matters.
• Conduct regular check-ins, ensure team members have the tools and support they need, monitor performance, recognize successful performance, and manage corrective action when needed.
• Support professional development and provide regular feedback to team members; collaborate with the Regional Director of Operations, MDVM, Human Resources, and other Heartland colleagues to support team success.
• Perform other duties as assigned.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Bonus incentive
• Career and professional development
• Employee Assistance Program
• DVM Referral Program