Veterinary Practice Manager

Alliance Animal Health•Town of Carmel, NY

18d•$65,000 - $75,000

About The Position

Companion Pet Hospital is seeking a courteous, efficient Veterinary Practice Manager to coordinate and manage office administration and help ensure the hospital operates efficiently. The manager oversees inventory and purchasing, staff schedules, employee training and performance, recruitment and onboarding, payroll, hospital policies, and client service. The role also involves answering pet owners’ questions about clinic policies, appointment availability, and treatment costs; addressing complaints; and maintaining effective communication among employees, management, veterinary staff, vendors, and the community. The manager works with the veterinary regional manager on personnel matters and supports the hospital, its doctors, and its practice philosophy. The position requires knowledge of veterinary terminology and patient-record procedures, sound judgment in personnel matters, strong organizational and communication skills, and the ability to multitask. Open availability and flexibility to change hours based on hospital needs are required.

Requirements

Experienced or Certified Veterinary Practice Manager with at least 1 year of management experience preferred, or 3+ years of veterinary experience preferred.
Knowledge of veterinary medicine terminology and how to run a veterinary hospital.
Compassionate, calm, team-oriented, able to multitask, and a strong communicator.
Highly organized and possesses computer skills.
Self-starter with a desire to continue advancing knowledge and skillset.
Open availability and flexibility to change hours based on hospital needs.
Strong client-service, leadership, communication, and motivational skills, including the ability to direct, guide, and assist a group.
Ability to exercise unbiased judgment and make fair recommendations regarding personnel issues and disciplinary action.
Knowledge of English language structure and content, including vocabulary, spelling, composition, and grammar.
Knowledge of veterinary terminology, including terms related to anatomy, physiology, diseases, and tests.

Responsibilities

Coordinate and manage office administration procedures, including ordering, inventory management, and staff scheduling.
Make informal recommendations to the veterinary regional manager about staffing needs, advancement, reassignment, work hours, and other receptionist status changes.
Direct on-the-job training; communicate performance requirements and progress; discuss corrective measures; and prepare appraisals.
Recruit, hire, and onboard staff; handle job descriptions and assist with setting salaries; and terminate staff who do not follow guidelines, policies, and protocols.
Promote the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Resolve informal employee complaints, explain personnel policies and procedures, and maintain effective employee-management communication.
Work collaboratively with team members and support the hospital, doctors, and practice philosophy.
Maintain accurate patient records, including assembling records in the required order and recording practitioners’ orders for patient activities, diet, tests, and treatments.
Obtain information from owners to complete records; give instructions about appointments and therapeutic activities; and relay practitioners’ animal-care and treatment orders.
Promptly address and resolve pet owners’ complaints and provide strong client service.
Prepare employee work schedules and manage office staff.
Answer telephone calls politely and professionally, and promptly notify appropriate veterinary staff of emergency cases.
Establish and maintain inventory controls, ensuring adequate supplies and reviewing product prices; monitor quantities, quality, and prices, including for controlled drugs and equipment, and handle returns.
Manage or implement hospital policies, including DEA/controlled-substance and OSHA policies.
Ensure payroll is completed and submitted accurately and on time.
Build good vendor relationships to obtain effective support for the hospital.
Perform other duties as assigned.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for an AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.